Front Desk Assistant

3 weeks ago


Durban, KwaZulu-Natal, South Africa PL GiftGivers Full time
Job Description

As a key member of our team at PL GiftGivers, we are seeking a highly organized and communicative Front Desk Assistant to provide exceptional support to our clients. Key responsibilities include coordinating travel arrangements, processing service quotes, and ensuring resolution to first-time queries. The ideal candidate will have excellent problem-solving skills, be proficient in standard operating procedures, and have excellent communication skills. If you are a team player with a passion for delivering exceptional customer service, please apply for this exciting opportunity.

Responsibilities
  1. Provide assistance with tasks such as coordinating travel arrangements and taking messages.
  2. Process online service quotes and service changes/claims admin over billing periods.
  3. Ensure resolution to first-time queries and adhere to standard operating procedures and appropriate policies to ensure compliance.
  4. Receive calls from customers/passengers, deal with problems such as delays/cancellations, and explain processes to customers/assist them where necessary.
  5. Work in a team and longer than normal hours (shift work) and deal with confidential information.


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