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Front of House Manager

2 months ago

Somerset West, Western Cape, South Africa Vergenoegd Low Boutique Hotel Full time
Front of House Supervisor Opportunity

A five-star Boutique Hotel in Somerset West is seeking a dynamic and experienced Front of House Supervisor to lead our guest services team.

This role requires a hands-on leader who can manage daily front-of-house operations, ensuring that our guests receive a warm welcome and personalized service throughout their stay.

Key Responsibilities:
  • Guest Relations: Lead by example in providing outstanding guest service, ensuring each guest has a memorable and personalized experience from arrival to departure.
  • Team Leadership: Supervise, train, and motivate the front-of-house team, including receptionists, concierge staff, and porters. Conduct regular training sessions to maintain high service standards.
  • Operations Management: Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries. Ensure that all guest requests and complaints are addressed promptly and professionally.
  • Reservation Management: Coordinate with the reservations team to manage room allocations, special requests, and VIP arrivals. Ensure all guest information is accurately recorded and communicated.
  • Communication: Act as a liaison between guests and other departments (housekeeping, maintenance, food & beverage) to ensure seamless service delivery.
  • Quality Control: Conduct regular inspections of the front-of-house areas, ensuring that they meet the five-star standards of the hotel in terms of cleanliness, appearance, and functionality.
  • Reporting: Prepare daily reports on guest feedback, occupancy, and any operational issues. Provide recommendations for improving guest services and operational efficiency.
  • Crisis Management: Handle any emergencies or unforeseen situations calmly and efficiently, ensuring the safety and comfort of guests and staff.
  • Brand Ambassador: Uphold and promote the values and reputation of the company in every interaction with guests, partners, and the local community.