Front Office Manmager

4 weeks ago

Somerset West, South Africa HotelJobs.co.za Full time

**_The Erinvale & Spa Hotel 5 Star is seeking a talented Front Office Manager with an entrepreneurial, energetic personality. You will lead your team and be responsible for guest services, controlling costs, and increasing departmental revenues._**

**Responsible**: The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations.
- The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training for new hires.
- Assist the Department Heads in all areas to ensure smooth, efficient operations.

**Job Requirements**:

- Efficient and professional operation of all front desk team members.
- Schedule the front office staff
- Supervises workload during shifts.
- Maintains master key control.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolve guest problems quickly, efficiently, and courteously.
- Reviews and completes credit limit report.
- Check cashiers in and out and verify banks and deposits at end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Works within the allocated budget for the front office.
- Ensure that information and reports from previous shifts and done for proper shifts handover.
- Maximize room revenue and occupancy by reviewing status daily.
- Analyze rate variance, monitor credit reports, and maintain close observation of daily housecount.
- Monitor selling status of house daily i.e. Flash report, allowance etc.
- Review daily front office work and activity reports generated by Night Audit.
- Ensure that all staff are always attentive, friendly, helpful, and courteous to all guests.
- Monitor all V.I.P special guests and requests.
- Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
- Conducts day-to-day shift meetings or huddles.
- Attends weekly staff meetings and sales strategy meetings when needed.
- Ensures all policies and procedures are in place to adhered to.
- Ensures that all team members are trained in technical and service aspects of their position.
- Establishes control systems for controllable costs and labor to effectively meet budget guidelines.
- Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.
- Gives constructive feedback to team members to assist them in their overall job performance.
- Collaborates with managers, supervisors, and hourly associates to develop and carry out ideas and procedures to continuously improve department performance around Guests Reviews.
- Ensures that plans and actions are in place to meet departmental goals are communicated, understood, and met by managers, supervisors, and hourly associates.
- Ensures good communication between all departments and the front office to better Serve our guests.
- Responsible for hiring, training, and development of all associates working for the front desk. Counsel’s supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity.
- Daily and weekly preparation of departmental payroll of hourly associates.
- Efficient in managing departmental expenses and payroll as it relates to Profit & Loss statements.

**PREREQUISITIES**:
**Education**:

- Minimum of a Hospitality Diploma or degree.
- 4 years plus as Front Office Manager in a 5-star establishment
- Excellent computer/ front office systems skills
- Must be able to read, write and communicate in the primary language used in the workplace.

**Experience**:

- Minimum of 4 years as front Office Manager in a 5-star establishment.
- Excellent front desk supervisory experience, handling cash, accounting procedure, and general administrative. Task.

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