Client Response Liaison

1 month ago


Cape Town, Western Cape, South Africa CV Library Full time

Role Overview

We are seeking a talented Client Response Coordinator to join our Client Success team at CV-Library.

As a Client Response Coordinator, you will be responsible for managing your own assigned client accounts and providing exceptional communication and customer service skills to support clients with a proactive and solution-orientated service.

Key Responsibilities

• Communicate with clients regularly to provide support and assistance with any queries

• Proactively review client accounts to ensure they are utilising all aspects effectively and achieving the best results

• Liaise with clients via phone and email

• Utilise recruitment data to provide clients with individualised feedback on market trends and their account performance

• Provide personalised training sessions for client onboarding and ongoing refreshers

• Collaborate with other departments, including our sales team, to improve client experience and retention

Requirements

Essential:

• Previous customer service experience in a professional, fast-paced environment, with a proven track record of working towards targets or deadlines

• A positive attitude with the ability to have engaging conversations and to communicate with empathy, integrity, and confidence

• Commercial awareness with the ability to identify opportunities to increase business revenue

• Excellent written or verbal communication skills, with an exceptional telephone manner

• Demonstrable interpersonal skills, including active listening

• Able to multi-task effectively with a high level of attention to detail

• IT literate, including MS office, with the ability to navigate multiple systems competently and with ease

• Education level – minimum Matric Grade 12

Desirable:

• Experience working with the UK or US market

What We Offer

We are committed to promoting a fully diverse and inclusive workforce and welcome applications from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.



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