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Senior Call Centre Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa Bridgena Barnard Personnel Group Full time
Job Overview:
Bridgena Barnard Personnel Group seeks a highly skilled Call Centre Manager to oversee the daily operations of our 120-seat debt collection team. The ideal candidate will have a strong background in management and experience in call centre debt collection.

About the Role:
This is an excellent opportunity for a motivated and experienced professional to join our team as a Call Centre Manager. As a key member of our leadership team, you will be responsible for managing and guiding a team of team leads and agents to achieve exceptional results in customer service, sales, and debt recovery.

Main Responsibilities:
* Manage and develop a high-performing team of team leads and agents
* Ensure compliance with company policies and procedures
* Develop and implement effective strategies to improve customer service and sales performance
* Analyze data to identify trends and areas for improvement
* Collaborate with HR and senior executives to drive business objectives

Requirements:
* A diploma or certificate in a business discipline (Grade 12/Matric essential)
* Experience as a manager within a call centre debt collection environment (distinct advantages)
* High degree of analytical skills to produce reports

What We Offer:
* Competitive salary package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

How to Apply:
Please submit your application, including your resume and cover letter, to apply for this exciting opportunity.