Quality Manager for Call Centres

As a Quality Manager at EXL, you will have the opportunity to develop your leadership skills and make a significant impact on our business. You will be responsible for leading our call centre team and driving quality excellence, ensuring exceptional customer experiences.Our Ideal Candidate:A minimum of 2 years of management experience in a call centre...

We are seeking a meticulous and experienced Quality Manager to join EXL and ensure the highest standards of quality and performance in our call centre.Key Responsibilities:Oversee and manage the quality auditing process: Develop, implement, and maintain quality control procedures that drive excellence and consistency in our call centre operations.Conduct...

Call Centre ManagerLocation: Cape Town CBD Salary: R30 0000 R60 000 p.m. We are a leading debt collecting company in the financial services sector based in Cape Town. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business...

Call Centre ManagerLocation: Cape Town CBD Salary: R30 0000 R60 000 p.m. We are a leading debt collecting company in the financial services sector based in Cape Town. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business...

Our client is seeking a results-driven Outbound/Inbound Call Centre Manager for an innovative, contemporary, and dynamic real estate brokerage in Cape Town. In this role, you will oversee daily call centre operations, drive performance through strategic initiatives, and ensure a seamless customer experience across both inbound and outbound channels, while...

Our client is seeking a results-driven Outbound/Inbound Call Centre Manager for an innovative, contemporary, and dynamic real estate brokerage in Cape Town. In this role, you will oversee daily call centre operations, drive performance through strategic initiatives, and ensure a seamless customer experience across both inbound and outbound channels, while...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

Job Description:The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:Sell insurance products telephonically to potential policyholders by reading from an approved script,Utilise a call center dialer to manage lead follow-upStrive to achieve insurance policy sales and campaign targetsAssist policyholders with policy...

Job Description:Are you an experienced Call Centre Agent looking for your next opportunity? We have an exciting role available that might be perfect for youRequirements:Proven track record in Call Centre operationsFMCG experience is an advantageExcellent communication skills with the ability to converse in English with foreign nationals and business...

Job DescriptionAs a Call Centre Specialist, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. This involves working closely with internal stakeholders to gather information, provide solutions, and ensure first contact resolution.Key Skills and Qualifications:A minimum of 12 months international...

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant 'fit and proper' requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to...

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant 'fit and proper' requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to...

URGENT: Contact Centre Agents (Temp) in BelvilleOur client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role:Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to working...

EXL is seeking a highly skilled Quality Manager to lead our call centre team and drive quality excellence. This is an excellent opportunity to develop your leadership skills and make a significant impact on our business.About the Role:The Quality Manager will be responsible for overseeing the quality auditing process, conducting performance appraisals,...

About the Role:As a Call Centre Representative at Clicks Group Limited, you will play a critical role in delivering exceptional customer service and ensuring customer satisfaction. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.Key Accountabilities:Provide world-class customer service through various...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:- Conduct outbound calls to customers to promote products and services-...

Job SummaryThis role involves working as a Tsonga Speaking Customer Service Advisor in a fast-paced call centre environment. The ideal candidate will be self-motivated, able to work independently, and have excellent communication skills.Key responsibilities include providing exceptional customer service, answering calls, responding to customer requests, and...

Job SummaryWe are seeking an experienced Inbound Call Centre Specialist to join our team at Surgo HR & Training. As a key member of our team, you will be responsible for providing exceptional customer service to clients via an inbound line. Your primary objective will be to identify and understand customer needs, delivering exceptional service to increase...

Data Capturer / Call Centre Agent at Pearl Civils in Cape TownThis role involves interacting with customers and capturing data accurately. Key responsibilities include:Answering customer inquiries and providing information.Data entry and management of customer records.Assisting with administrative tasks as needed.To apply email CV:...