Outbound Call Centre Representative

3 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time

We are seeking a dedicated Sales Advisor to join our team at Santam Direct Call Centre in Bellville, Cape Town. The ideal candidate will provide exceptional customer service and sales support to clients while achieving sales targets in an outbound call centre environment.

Main responsibilities include handling inbound/outbound telephonic communication with the client base, ensuring that quality of service meets customer expectations, and establishing strong relationships with the client base. You will also be responsible for utilizing the IT system accurately and answering queries effectively, referring calls to appropriate departments if necessary. In addition, you will handle complex queries, provide accurate product information, and may have supervisory responsibilities.

What Makes You Successful
  • Consistently meeting sales targets.
  • Adherence to Quality Assurance processes.
  • Strict adherence to workforce scheduling.
  • Availability to work shifts as well as overtime.

Qualifications:

  • Matric/ Grade 12.
  • RE Certificate.

Experience:

  • Minimum 30 Personal Lines Short-term Insurance credits.
  • Minimum 2-5 years experience within a sales outbound call centre.
  • Compliance with FAIS Fit and Proper criteria.
  • Clear record of accomplishment in terms of adherence to quality standards and compliance.
  • Solid out-bound call centre experience and skills.
  • Leads warm-up and cold calling will be mandatory.

Knowledge and Skills:

  • Knowledge of short-term insurance processes, procedures, and business rules advantageous.
  • Fluent in English and one other official language.
  • Strong relationship, negotiating, and networking skills.
  • Ability to influence.

Personal Attributes:

  • Action-oriented.
  • Situational adaptability.
  • Optimizes work processes.


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