Strategic Call Centre Quality Lead

We are looking for a seasoned Quality Manager to join our team at EXL. As a key member of our call centre leadership team, you will be responsible for driving quality excellence and ensuring exceptional customer experiences.Key Accountabilities:Develop and implement quality control procedures: Create and maintain high-quality processes that promote...

We are seeking a meticulous and experienced Quality Manager to join EXL and ensure the highest standards of quality and performance in our call centre.Key Responsibilities:Oversee and manage the quality auditing process: Develop, implement, and maintain quality control procedures that drive excellence and consistency in our call centre operations.Conduct...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

Call Centre ManagerLocation: Cape Town CBD Salary: R30 0000 R60 000 p.m. We are a leading debt collecting company in the financial services sector based in Cape Town. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business...

Call Centre ManagerLocation: Cape Town CBD Salary: R30 0000 R60 000 p.m. We are a leading debt collecting company in the financial services sector based in Cape Town. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business...

Our client is seeking a results-driven Outbound/Inbound Call Centre Manager for an innovative, contemporary, and dynamic real estate brokerage in Cape Town. In this role, you will oversee daily call centre operations, drive performance through strategic initiatives, and ensure a seamless customer experience across both inbound and outbound channels, while...

Our client is seeking a results-driven Outbound/Inbound Call Centre Manager for an innovative, contemporary, and dynamic real estate brokerage in Cape Town. In this role, you will oversee daily call centre operations, drive performance through strategic initiatives, and ensure a seamless customer experience across both inbound and outbound channels, while...

Job Description:The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:Sell insurance products telephonically to potential policyholders by reading from an approved script,Utilise a call center dialer to manage lead follow-upStrive to achieve insurance policy sales and campaign targetsAssist policyholders with policy...

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant 'fit and proper' requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to...

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant 'fit and proper' requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to...

EXL is seeking a highly skilled Quality Manager to lead our call centre team and drive quality excellence. This is an excellent opportunity to develop your leadership skills and make a significant impact on our business.About the Role:The Quality Manager will be responsible for overseeing the quality auditing process, conducting performance appraisals,...

Job Description:Are you an experienced Call Centre Agent looking for your next opportunity? We have an exciting role available that might be perfect for youRequirements:Proven track record in Call Centre operationsFMCG experience is an advantageExcellent communication skills with the ability to converse in English with foreign nationals and business...

Job DescriptionAs a Call Centre Specialist, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. This involves working closely with internal stakeholders to gather information, provide solutions, and ensure first contact resolution.Key Skills and Qualifications:A minimum of 12 months international...

URGENT: Contact Centre Agents (Temp) in BelvilleOur client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role:Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to working...

Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow.Successful applicant will be responsible for selling insurance products (life cover, funeral cover, income protection plans, disability cover & criticall illness) to potential clients. Responsibilities:Sales of...

Job SummaryThis role involves working as a Tsonga Speaking Customer Service Advisor in a fast-paced call centre environment. The ideal candidate will be self-motivated, able to work independently, and have excellent communication skills.Key responsibilities include providing exceptional customer service, answering calls, responding to customer requests, and...

About the Role:As a Call Centre Representative at Clicks Group Limited, you will play a critical role in delivering exceptional customer service and ensuring customer satisfaction. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.Key Accountabilities:Provide world-class customer service through various...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:- Conduct outbound calls to customers to promote products and services-...

Key Responsibilities:Lead Screening & QualificationContact inbound and outbound leads to assess interest and suitability.Ask key questions to determine if leads fit the client profile.Accurately log lead information in the CRM system.Appointment Setting & Follow-UpsSecure qualified meetings for the Sales team.Follow up with warm leads and nurture...