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Client Relationship Manager

1 month ago

Johannesburg, Gauteng, South Africa Capital Recruit Full time
Job Title: Client Account Manager

Job Summary:

The Client Account Manager will be responsible for building and maintaining strong relationships with clients, ensuring they receive superior service and added value. This role will involve partnering with the technical team to deliver expert technical support and advice, driving customer capability, and delivering a superior customer experience.

Key Responsibilities:

  • Build and maintain client relationships through proactive business development and account management.
  • Partner with the technical team to deliver expert technical support and advice, ensuring clients receive the best possible service.
  • Drive customer capability by building awareness initiatives across products, services, and new technology trends.
  • Deliver a superior customer experience by managing client needs and expectations.
  • Meet and exceed sales targets and goals, as well as customer experience goals and objectives.

Required Qualifications:

  • Minimum Matric qualification with a strong background in sales and account management within a technology environment.
  • Sales/IT or office administration qualification would be an added advantage.
  • Experience: A minimum of 3-5 years experience in sales within a technology environment.

High-Level Competencies:

  • IT hardware and software knowledge, including products, services, and advisory.
  • Computer literacy and proficiency.
  • Influencing and networking skills.
  • Sales and account management skills.
  • Strong interpersonal and relationship management skills.
  • Problem-solving and customer service skills.
  • Customer insight and business writing/report writing skills.
  • Organizational skills and prioritization.
  • Attention to detail and systems knowledge.
  • Numeracy and administration skills.

Salary Range: R25 000 - R30 000 CTC PM