Current jobs related to MSOC Team Leader - Johannesburg, Gauteng - Numata

  • MSOC Team Leader

    1 month ago

    Johannesburg, Gauteng, South Africa Numata Full time

    MSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.Key Responsibilities:Team Leadership: Lead and manage a team of skilled service desk engineers and...

  • MSOC Team Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa Numata Full time

    Job Title: MSOC Team LeaderAs a key member of the Numata MSOC team, you will play a crucial role in leading and managing a team of skilled service desk engineers to deliver exceptional customer experiences. Your primary responsibility will be to oversee the day-to-day operations of the service desk, ensuring that all client interactions are handled...

  • MSOC Team Leader: Strategic Operations Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Numata Full time

    Leadership Opportunity: Seeking an experienced MSOC Team Leader to lead and manage a skilled team of service desk engineers in delivering exceptional customer experiences.Key Responsibilities:Ensure high-quality customer service through incident resolution, problem management, and escalation handling.Manage team performance, scheduling, leave, and ticket...

  • Team Leader

    1 month ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to join our Call Centre team in Johannesburg. As a Team Leader, you will be responsible for driving performance and motivating the team to achieve sales targets.Key Responsibilities:• Drive performance and motivate the team to achieve sales targets• Oversee...

  • Team Leader

    1 month ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Team LeaderRecruitment Dynamix (Pty) Ltd is seeking a highly motivated and experienced Team Leader to join our Call Centre team in Johannesburg.Job Summary:The Team Leader will be responsible for leading a team of call centre staff to achieve weekly and monthly sales budgets. The successful candidate will have previous experience in a similar...

  • Operational Service Leader

    1 week ago

    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    Job Title: Operational Service LeaderAbout the Role:We are seeking a highly experienced Operational Service Leader to join our Pronto Labour Team. As a key member of our team, you will be responsible for ensuring optimal productivity of our workshop and field service operations.Key Responsibilities:Deliver professional and efficient services to our...

  • Sales Team Leader

    2 months ago

    Johannesburg, Gauteng, South Africa Callforce Direct Full time

    {"h1": "Sales Team Leader Opportunity at Callforce Direct", "p": "We are seeking a results-driven Sales Team Leader to join our team at Callforce Direct. As a Sales Team Leader, you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team...

  • Sales Team Leader

    1 month ago

    Johannesburg, Gauteng, South Africa Callforce Direct Full time

    Unlock Your Sales Potential as a Sales Team Leader at Callforce DirectJoin Callforce Direct, a leading BPO service provider, in our mission to deliver exceptional customer experiences. We're seeking a results-driven Sales Team Leader to spearhead our sales team and drive business growth.As a Sales Team Leader, you'll be responsible for guiding and motivating...

  • Sales Team Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Unlock Your Sales Potential with CallForceAt CallForce, we're on the hunt for a results-driven Sales Team Leader to join our dynamic team. As a Sales Team Leader, you'll be responsible for driving sales performance and leading a team of sales representatives to achieve exceptional results.Key Responsibilities:Team Leadership: Provide guidance, mentorship,...

  • Culinary Team Leader

    3 days ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Culinary Team LeaderWe are seeking an experienced Culinary Team Leader for our Restaurant in Parkhurst.About the RoleThis is a fantastic opportunity to join our team as a Culinary Team Leader and contribute your expertise in kitchen management and food delivery. As a key member of our culinary team, you will be responsible for overseeing daily kitchen...

  • Clinical Team Leader

    1 week ago

    Johannesburg, Gauteng, South Africa St. John's Riverside Hospital Full time

    About the RoleSt. John's Riverside Hospital seeks a dedicated and compassionate Clinical Team Leader to join our team. As a Clinical Team Leader, you will provide patient-centered, strength-based medication adherence services using interventions to assess, identify, and address Social Determinants of Health (SDOH) for individuals living with...

  • AVBOB Sales Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Sales Team Lead RoleAt CallForce, we are seeking an experienced Team Leader to manage our Cape Town Sales Team.Key responsibilities include:Leading and managing a team of Call Centre Sales Agents to achieve exceptional results.Min 2 years contact Centre Team Leader experience preferred.Able to support day shift employees and maintain strong contact Centre...

  • Insurance Team Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Insurance Team LeaderWe're seeking a seasoned Insurance Team Leader to spearhead our sales force and drive revenue growth through our short-term insurance solutions.This role involves developing and implementing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to maximize profitability.Key...

  • Sales Team Leader Position

    4 weeks ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Job Title: Sales Team LeaderCallForce, a leading BPO service provider, is seeking a results-driven Sales Team Leader to join our team.As a Sales Team Leader, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while...

  • Call Centre Team Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre Team LeaderRecruitment Dynamix is seeking a highly motivated and experienced Call Centre Team Leader to join our team. As a Call Centre Team Leader, you will be responsible for managing and directing a team of call centre agents to achieve their daily duties.Key Responsibilities:Manage and direct call centre agents to achieve their...

  • Operational Team Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa RTT Full time

    Job Title: Operational Team LeaderAt RTT, we are seeking an experienced Operational Team Leader to oversee the performance compliance of contracted drivers in assigned stores/clusters. The successful candidate will ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and...

  • Call Centre Team Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre Team LeaderAt Recruitment Dynamix, we are seeking a highly motivated and experienced Call Centre Team Leader to join our team.Job Summary:We are looking for a results-driven Call Centre Team Leader to lead and manage a team of call centre agents. The successful candidate will be responsible for ensuring that the team meets their daily...

  • Call Centre Team Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Call Centre Team LeaderRecruitment Dynamix (Pty) Ltd is seeking a highly motivated and experienced Call Centre Team Leader to join our team in Rosebank.Job Summary:We are looking for a skilled and results-driven Call Centre Team Leader to manage and direct our call centre agents in achieving their daily duties. The successful candidate will be...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    **Call Centre Team Leader Opportunity**We are seeking an experienced Team Leader to manage and direct our Call Centre agents in achieving their required daily duties.The successful candidate will take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and some coaching assisted by a QA.**Key Responsibilities:**Running...

  • Call Centre Team Leader

    3 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Call Centre Team LeaderJob Summary: We are seeking a highly motivated and experienced Call Centre Team Leader to join our team at Recruitment Dynamix (Pty) Ltd. The successful candidate will be responsible for managing and directing call centre agents in achieving their required daily duties.Main Responsibilities:Manage and direct call centre...

MSOC Team Leader

2 months ago

Johannesburg, Gauteng, South Africa Numata Full time
MSOC Team Leader Job Description

As a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.

Key Responsibilities:
  • Team Leadership: Lead and manage a team of skilled service desk engineers and co-managed resources to achieve outstanding customer satisfaction.
  • Incident Management: Handle escalations, problem management, and ensure timely resolution of incidents and service requests.
  • Team Development: Coach and support service desk engineers, assess their performance, and provide training and development opportunities to enhance their skills.
  • Client Communication: Manage client communication in the event of an escalation, ensuring timely updates and resolution of incidents.
  • Process Improvement: Continuously focus on automating daily recurring or repetitive tasks or tickets, reporting to the System Manager.
  • Training and Certification: Maintain SDI ITIL 4 Foundation, SDI Metrics and Reporting, SDI: Managing Customer Experience, and Get Smarter: Technical Team Management certifications.

Requirements:

  • Strong leadership and team management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of ITIL 4 Foundation and other relevant certifications.