Call Centre Team Leader

1 week ago


Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time
Job Title: Call Centre Team Leader

Recruitment Dynamix (Pty) Ltd is seeking a highly motivated and experienced Call Centre Team Leader to join our team in Rosebank.

Job Summary:

We are looking for a skilled and results-driven Call Centre Team Leader to manage and direct our call centre agents in achieving their daily duties. The successful candidate will be responsible for monitoring and coaching agents, ensuring quality standards are met, and driving performance improvement.

Key Responsibilities:

  • Manage and direct call centre agents to achieve daily duties and quality standards.
  • Monitor and coach agents to improve performance and adherence to procedures.
  • Liaise with QA to ensure quality standards are met and identify areas for improvement.
  • Facilitate training sessions to enhance agent skills and knowledge.
  • Submit regular reports to management and provide recommendations for improvement.
  • Ensure client satisfaction by providing prompt responses and solutions to their challenges.
  • Conduct regular performance reviews and develop improvement plans for underperforming agents.
  • Monitor attendance and punctuality, and review agent output to identify areas for improvement.
  • Develop and implement customer service strategies to drive satisfaction and loyalty.
  • Handle customer complaints and ensure customer surveys are completed.
  • Coach agents to ensure quality of delivery meets standards.

Requirements:

  • 2 years experience as a Team Leader or equivalent.
  • Proficient computer skills, including Microsoft Outlook, Word, and Excel or equivalent Google products.
  • Self-driven, positive, and energetic individual with strong leadership skills.
  • Structured and detail-oriented with ability to multi-task and build relationships.
  • Able to work some weekends and be accountable for team performance.


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre Team LeaderRecruitment Dynamix is seeking a highly motivated and experienced Call Centre Team Leader to join our team. As a Call Centre Team Leader, you will be responsible for managing and directing a team of call centre agents to achieve their daily duties.Key Responsibilities:Manage and direct call centre agents to achieve their...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre Team LeaderAt Recruitment Dynamix, we are seeking a highly motivated and experienced Call Centre Team Leader to join our team.Job Summary:We are looking for a results-driven Call Centre Team Leader to lead and manage a team of call centre agents. The successful candidate will be responsible for ensuring that the team meets their daily...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Call Centre Team LeaderJob Summary: We are seeking a highly motivated and experienced Call Centre Team Leader to join our team at Recruitment Dynamix (Pty) Ltd. The successful candidate will be responsible for managing and directing call centre agents in achieving their required daily duties.Main Responsibilities:Manage and direct call centre...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Call Centre Team Leader Job DescriptionRecruitment Dynamix (Pty) Ltd is seeking a highly skilled Call Centre Team Leader to join our team in Johannesburg.Key Responsibilities:Drive performance and motivate the team to achieve sales targetsOversee sales management systems, structures, technology platforms, policies, and proceduresOptimize unit resources to...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Main Job Function:You will be responsible for managing and directing call centre agents in achieving their required daily duties. As a Call Centre Team Leader, you will take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Team LeaderRecruitment Dynamix (Pty) Ltd is seeking a highly motivated and experienced Team Leader to join our Call Centre team in Johannesburg.Key Responsibilities:Drive performance and motivate the team to achieve sales targetsOversee sales management systems, structures, technology platforms, policies, and proceduresOptimize unit resources to...


  • Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    Job Title:Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a highly skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. The successful candidate will be responsible for managing and developing the team to ensure continued growth and excellence in service delivery.Key...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    As a Call Centre Team Leader, you will be responsible for driving sales performance and motivating the team to achieve weekly and monthly sales budgets. You will oversee sales management systems, structures, technology platforms, policies, and procedures to optimize unit resources.Key Responsibilities: Drive performance and motivate the team to achieve sales...

  • Call Centre Team Lead

    1 month ago


    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Call Centre SupervisorTalentCru is seeking a highly skilled Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key Responsibilities:Lead a team of up to 20 Service Centre Consultants and allocate tasks to ensure...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Call Centre SupervisorTalentCru is seeking a highly skilled Call Centre Supervisor to lead our Service Centre team. As a key member of our operations team, you will be responsible for driving performance and output to deliver exceptional customer service.Key Responsibilities:Lead a team of up to 20 Service Centre Consultants, providing coaching...

  • Team Leader

    3 weeks ago


    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Team LeaderRecruitment Dynamix (Pty) Ltd is seeking a highly motivated and experienced Team Leader to join our Call Centre team in Johannesburg.Job Summary:The Team Leader will be responsible for leading a team of call centre staff to achieve weekly and monthly sales budgets. The successful candidate will have previous experience in a similar...

  • Team Leader

    3 weeks ago


    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to join our Call Centre team in Johannesburg. As a Team Leader, you will be responsible for driving performance and motivating the team to achieve sales targets.Key Responsibilities:• Drive performance and motivate the team to achieve sales targets• Oversee...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job DescriptionJob Title: Call Centre Team LeaderCompany: Recruitment DynamixJob Summary:We are seeking a highly skilled and experienced Call Centre Team Leader to join our team at Recruitment Dynamix. As a Call Centre Team Leader, you will be responsible for leading a team of efficient Call Centre Agents and ensuring that they provide exceptional customer...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre Team LeaderRecruitment Dynamix is seeking a highly motivated and experienced Call Centre Team Leader to join our team.Job Summary:We are looking for a skilled and results-driven Call Centre Team Leader to lead and manage a team of call centre agents. The successful candidate will be responsible for ensuring the team meets their daily...


  • Johannesburg, Gauteng, South Africa Tailormade Solution Full time

    Job Title: Call Centre SupervisorWe are seeking a highly skilled Call Centre Supervisor to join our team at Tailormade Solution. This is a fantastic opportunity for a motivated and experienced professional to take on a leadership role in our call centre operations.Key Responsibilities:Manage and supervise a team of call centre agents to ensure excellent...

  • Team Leader

    2 months ago


    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job DescriptionJob Title: Call Centre Team LeaderCompany: Recruitment DynamixJob Summary:We are seeking a highly skilled and experienced Call Centre Team Leader to join our team at Recruitment Dynamix. As a Call Centre Team Leader, you will be responsible for leading a team of efficient Call Centre Agents and ensuring that they provide exceptional customer...


  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    Empire RecruitmentAre you a results-driven leader with a passion for delivering exceptional customer experiences? We're seeking a talented Contact Centre Manager to join our team.About the Role:As a Contact Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Sales Team Lead - Call Centre **Job Summary** We are seeking a highly skilled Sales Team Lead to join our team at CallForce. As a Sales Team Lead, you will be responsible for leading and managing a team of Call Centre Sales Agents to achieve exceptional results. **Key Responsibilities** * Lead and manage a team of Call Centre Sales Agents to achieve...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key ResponsibilitiesTeam Leadership: Lead a team of up to 20 Service Centre Consultants and provide...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Call Centre ManagerInitiate International is seeking a highly skilled and experienced Call Centre Manager to lead our customer service operations in the iGaming and sportsbook sector.Job Summary:We are looking for a dynamic and results-driven Call Centre Manager to oversee the daily activities of our call centre, ensuring operational efficiency...