E-Commerce Operations Specialist
2 weeks ago
At Vine Recruitment, we are seeking an E-Commerce Operations Specialist to join our team in Franschhoek.
About the Role
We are looking for a highly organized and analytical individual to support our e-commerce operations. The successful candidate will be responsible for handling customer service inquiries and order-related issues, as well as supporting the customer service team with any website, product, order, or warehouse questions.
Key Responsibilities
- Handle customer service inquiries and order-related issues via phone, email, or chat
- Support the customer service team with any website, product, order, or warehouse questions
- Stay informed of product deliveries, replenishments, and preorder timelines to ensure seamless order fulfillment
- Monitor inventory levels and assist with coordinating special campaigns, subscriptions, and ad-hoc projects
- Participate in planning and execution processes for promotion drives to drive sales and revenue growth
- Assist with personalization initiatives to enhance the customer experience
- Assist with order management and support the processing of returns, exchanges, and collections on a daily basis
- Prepare weekly customer service and feedback reports to track performance and identify areas for improvement
Requirements
- Rélevant tertiary qualification in a field such as business, marketing, or logistics
- Previous experience in e-commerce, digital marketing, or social media management is essential
- Excellent written and verbal communication skills in English (Afrikaans is also an advantage)
- Strong organizational and project management skills to manage multiple tasks and deadlines
- Strong leadership skills with a can-do attitude to motivate and support the team
- Strong analytical skills, with the ability to interpret data and make actionable recommendations
- Natural sense of empathy for customers to provide exceptional service
Salary Estimate
We offer a competitive salary estimate of R250,000 - R350,000 per annum, depending on experience.
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