Hotel Operations Director

2 weeks ago


Franschhoek, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

The role of Hotel Operations Director is pivotal in driving the success of our hospitality establishment, Leeu Collection South Africa (Pty) Ltd. In this position, you will oversee the efficient operation of the hotel, ensuring exceptional service quality and high standards are consistently met.

Salary: R1,200,000 - R1,500,000 per annum

Key Responsibilities:

- Direct and manage the full operations of the hotel, including service logistics and activities to achieve financial objectives
- Ensure world-class personalised service delivery to guests by effectively directing the hotel teams on matters impacting guest experience
- Collaborate with Sales, Finance, HR, and Marketing functions to develop strategy, objectives, and action plans for efficient and profitable operations
- Develop and implement policies, processes, and standards affecting guest safety and security, working closely with relevant teams and specialists
- Maintain impeccable guest spaces and facilities, ensuring they remain fully functional and well-maintained
- Work with HR to select competent employees who embody high service orientation, professional charm, and uphold company values
- Support HR in addressing performance short-comings and rewarding performance achievements
- Liaise with partners regarding day-to-day operations
- Foster an environment that promotes highly positive employee engagement and commitment to their roles
- Ensure hotel teams adhere to quality-related standards, policies, processes, rules, and procedures
- Monitor equipment usage and consumption of stock, minimising waste and preventing breakages
- Adhere to legislative provisions regarding financial reporting, manpower management, and liquor management
- Prepare and propose the annual hotel budget
- Monitor department attendance and leave balances
- Possess in-depth knowledge and understanding of all F&B processes and procedures, with a strong background in food, wine, and spirits

Required Skills and Qualifications:

- Ability to operate confidently in a fast-paced and challenging environment
- Effective complaint handling skills
- Demonstrate exceptional organisational and leadership abilities
- Excellent written and verbal communication skills
- Exhibit strategic thinking to drive continuous improvement and innovation in hotel operations
- Display a sound understanding of budgets, P&L, and forecasting
- Personal and professional integrity of the highest standard

Experience and Skills:

- Minimum 5 years' experience in hotel management within a 5-star hotel or property
- Tertiary qualification in Hospitality or Hotel Management
- Valid driver's licence



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