IT Specialist

Responsibilities:

- Maintain computer systems and networks, ensuring they are up-to-date and running efficiently.
- Provide technical support to end-users, resolving technical issues and providing advice on software and hardware utilization.
- Monitor systems performance to identify potential errors, vulnerabilities, and security breaches.
- Develop and implement IT policies and procedures, ensuring compliance with company standards.
- Plan and execute IT projects, including hardware and software upgrades, network installations or migrations.
- Collaborate with colleagues and stakeholders to identify and recommend new technologies or solutions that support business needs and goals.
- Manage and maintain IT inventory and documentation, and report on hardware and software procurement, installation, maintenance, and upgrades.
- Participate in the development of documentation outlining Operational tooling processes and offerings.
- Develop a capacity management process of all monitoring tool infrastructure.
- Develop solution designs and costing for business and IT initiatives and is responsible for defining the functional and infrastructure designs of these solutions.
- Provision backup infrastructure solution.
- Ensure Request/Incident/Change/Problem management policies are defined and adhered to.
- Develop an expert understanding of the monitoring capabilities of the tools owned by our team and their interaction points.
- Maintain an intermediate knowledge of Sharepoint to leverage it as an access point for internal and external groups to understand Engagement offerings and status.
- Install and configure software and hardware components of computer and network systems.
- Ensure security and privacy of networks and computer systems.
- Provide technical support to users and troubleshoot system and network issues.
- Perform diagnostic tests and maintenance procedures.
- Manage data backup and system security operations (e.g., user authorization, firewalls).
- Update technical documentation to reflect changes in system configurations and settings.
- Provide expert support and feedback within a reasonable timeframe as directed by the company.
- Implement ticketing system and keeping track of all tickets and response time.

Requirements:

- Proven experience as an IT specialist.
- Familiarity with internet security and data privacy principles.
- Degree in Computer Science, Engineering, or relevant fields.
- Excellent diagnostic and problem-solving skills.
- Effective communication skills, including the ability to explain technical details to a non-technical audience.
- Expertise in data management and data security.
- Strong troubleshooting and critical thinking skills.
- Expertise in managing multiple tasks.
- Attention to detail and precision.
- Ability to work independently and as part of a team.
- Excellent ability to manage requests via ticketing system and keep track of tickets and response time.