Guest Assistant

7 months ago


Franschhoek, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

 

You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role.

Experience and Skills:

  • Minimum of 2 years of experience in the Front Office operations of a luxury hotel
  • Proficient in use of various well-known Property Management systems
  • Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
  • Display a sense of urgency and dedication to meeting the needs and wishes of others
  • The ability to remain calm and professional when under pressure
  • Strong interpersonal skills
  • Excellent verbal and written skills
  • Must be professional and a team player
  • Sustainable quality and attention to detail

Inherent Requirements:

  • Grade 12 – Matric Certificate
  • Tertiary qualification in Hospitality Management would be advantageous
  • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
  • Ability to work shifts including night shift
  • Valid drivers license would be advantageous
  • Preference will be given to candidates from Franschhoek and neighbouring areas

Main Responsibilities:

  • Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing
  • Concierge services (Booking of restaurants, transport, etc.)
  • Recommendations, upselling and cross selling including partner experiences
  • Positive interdepartmental and colleague communication
  • Monitor O status and management accounts
  • Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)
  • Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests

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