Automotive Service Coordinator

3 weeks ago


Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time
Service Advisor Role at Bosch Umhlanga

Bosch Umhlanga is seeking a highly motivated and customer-focused Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the vehicle service process.

Key Responsibilities:
  • Greet customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.
  • Listen attentively to customer concerns, documenting and communicating information accurately.
  • Schedule appointments for vehicle maintenance and repairs, considering the availability of technicians and required parts.
  • Consult with customers to identify additional service needs, offering appropriate recommendations and pricing estimates.
  • Coordinate the workflow of vehicles, ensuring timely completion of service and repairs.
  • Collaborate with technicians to explain repair procedures, ensuring clear communication and understanding between customers and the service team.
  • Provide accurate and transparent cost estimates to customers, obtaining necessary approvals before initiating work.
  • Update customers on the progress of their vehicle service, addressing any questions or concerns promptly.
  • Maintain organized records of customer interactions, service history, and vehicle information using relevant software systems.
  • Process payments and invoices accurately, ensuring all financial transactions are handled efficiently.
  • Maintain a clean and organized work environment, adhering to safety and quality standards.
  • Stay up-to-date with industry advancements, manufacturer specifications, and service techniques through ongoing training and professional development.
Requirements:
  • High school diploma or equivalent qualification.
  • Previous experience in a customer service role, preferably within the automotive industry.
  • Excellent interpersonal and communication skills, with the ability to build rapport with customers and team members.
  • Strong organizational and multitasking abilities, with keen attention to detail.
  • Proficiency in computer systems and software, including automotive service management software.
  • Solid understanding of automotive systems and components, as well as general vehicle maintenance.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Customer-centric mindset, with a genuine desire to provide exceptional service.
  • Basic knowledge of financial transactions and invoicing processes.
  • Valid driver's license.

Preferred Qualifications: Formal automotive service advisor or technician training/certification. Experience working with Bosch automotive products or services.



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