Automotive Service Department Leader
1 month ago
Bosch Car Service Umhlanga seeks an experienced Branch Manager to lead the Operations and Service Departments. The ideal candidate has a deep understanding of the motor industry, strong leadership skills, and experience managing a team that delivers world-class service.
Key Responsibilities- Operational and Service Leadership:
- Oversee day-to-day operations and ensure smooth coordination between departments.
- Manage the service department to meet Bosch Car Service standards.
- Lead both operations and service teams to drive productivity and quality service delivery.
- Ensure proper scheduling, job card management, and timely customer communication.
- Team Management:
- Lead, motivate, and manage a multidisciplinary team.
- Ensure effective communication and collaboration between departments.
- Conduct regular staff training and development to maintain high-performance levels.
- Manage staff scheduling, performance evaluations, and HR-related functions.
- Customer Relations:
- Maintain excellent customer service and address complaints promptly and professionally.
- Foster strong relationships with customers, fleet managers, and suppliers.
- Promote customer retention initiatives and deliver outstanding customer experiences.
- Financial Performance:
- Manage the branch's budget and P&L statements.
- Implement cost control measures and set sales targets for service offerings and parts.
- Monitor inventory for parts and equipment to ensure cost-efficiency and availability.
- Compliance and Safety:
- Ensure compliance with industry regulations, health and safety standards, and Bosch Car Service protocols.
- Maintain a safe and compliant work environment.
- Minimum 5 years of experience in a senior management role within the motor industry.
- A degree in Business Management, Automotive Technology, or a related field is preferred.
- Strong leadership and team management abilities, solid understanding of service department operations, excellent communication and customer service skills, financial management experience, and ability to drive operational efficiency.
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