Automotive Service Department Leader

1 month ago


Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time
Job Overview

Bosch Car Service Umhlanga seeks an experienced Branch Manager to lead the Operations and Service Departments. The ideal candidate has a deep understanding of the motor industry, strong leadership skills, and experience managing a team that delivers world-class service.

Key Responsibilities
  • Operational and Service Leadership:
    • Oversee day-to-day operations and ensure smooth coordination between departments.
    • Manage the service department to meet Bosch Car Service standards.
    • Lead both operations and service teams to drive productivity and quality service delivery.
    • Ensure proper scheduling, job card management, and timely customer communication.
  • Team Management:
    • Lead, motivate, and manage a multidisciplinary team.
    • Ensure effective communication and collaboration between departments.
    • Conduct regular staff training and development to maintain high-performance levels.
    • Manage staff scheduling, performance evaluations, and HR-related functions.
  • Customer Relations:
    • Maintain excellent customer service and address complaints promptly and professionally.
    • Foster strong relationships with customers, fleet managers, and suppliers.
    • Promote customer retention initiatives and deliver outstanding customer experiences.
  • Financial Performance:
    • Manage the branch's budget and P&L statements.
    • Implement cost control measures and set sales targets for service offerings and parts.
    • Monitor inventory for parts and equipment to ensure cost-efficiency and availability.
  • Compliance and Safety:
    • Ensure compliance with industry regulations, health and safety standards, and Bosch Car Service protocols.
    • Maintain a safe and compliant work environment.
Requirements
  • Minimum 5 years of experience in a senior management role within the motor industry.
  • A degree in Business Management, Automotive Technology, or a related field is preferred.
  • Strong leadership and team management abilities, solid understanding of service department operations, excellent communication and customer service skills, financial management experience, and ability to drive operational efficiency.


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