Automotive Service Professional

2 weeks ago


Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time
Job Title: Service Advisor

At Bosch Umhlanga, we're seeking a skilled Service Advisor to deliver exceptional customer experiences. As the primary point of contact, you'll ensure customer satisfaction by providing guidance throughout the vehicle service process.

Key Responsibilities:
• Greet customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.
• Listen attentively to customer concerns, documenting and communicating information accurately.
• Schedule appointments for vehicle maintenance and repairs, considering technician and parts availability.
• Collaborate with technicians to explain repair procedures, ensuring clear communication and understanding between customers and the service team.
• Provide accurate and transparent cost estimates to customers, obtaining necessary approvals before initiating work.
• Update customers on the service progress, addressing any questions or concerns promptly.

Requirements:
• High school diploma or equivalent qualification.
• Previous experience in a customer service role, preferably within the automotive industry.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers and team members.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Proficiency in computer systems and software, including automotive service management software.
• Valid driver's license.

Preferred Qualifications:
• Formal automotive service advisor or technician training/certification.
• Experience working with Bosch automotive products or services.

This job description outlines the general responsibilities and qualifications for the Service Advisor position at Bosch Umhlanga. It may be subject to change or modification based on business needs.

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