Automotive Warranty Coordinator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time

Job Title: Warranty Clerk

Job Summary: We are seeking a highly skilled and motivated Warranty Clerk to join our team at Bonafide Human Capital (Pty) Ltd. The successful candidate will be responsible for providing prompt and quality service to customers relating to the service, repair, and maintenance of vehicles.

Key Responsibilities:

  • Loading of all warranty claims on system
  • Control over warranty claim store
  • Warranty audits
  • Warranty parts disposal with RSM
  • Warranty claims, payment follow up

Requirements:

  • Senior Certificate (Grade 12)
  • A minimum of 2-3 years in the automotive service industry
  • Prior experience in a technical role or as a service advisor and/or Warranty Clerk
  • Basic technical understanding and background
  • Direct experience as a Warranty/Costing Clerk
  • Relevant OEM experience is highly desired
  • Valid, unendorsed driver's license and the ability to competently and legitimately drive
  • Computer literate
  • Knowledge of dealership policies and procedures
  • Knowledge of competitive motor industry
  • Knowledge of relevant operating systems would be an advantage
  • Multilingual with languages generally spoken across the area and customer base is necessary
  • General understanding of mechanical/technical terms is essential
  • Basic knowledge of accounting practices is highly desired

Skills and Personal Attributes:

  • Communication skills in English (read, write & speak) and other primary languages spoken in the area
  • Interpersonal ability; working with people, relating to others
  • Listening
  • Customer orientation
  • Planning and organizing; monitoring performance and output against expectations/ targets/ deadlines
  • Administration
  • Initiative and problem-solving abilities
  • Persuading and Influencing
  • Delivering results
  • Financial literacy: able to understand relevant financial concepts and do relevant calculations
  • Coping with pressure and setbacks; able to work productively in a highly pressurized environment

Personal Attributes:

  • Highly self-motivated, energetic and able to maintain a positive outlook
  • Diplomatic
  • Self-confident
  • Determined and resilient
  • Ethical
  • A curious, quick learner
  • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes
  • Calm; able to keep emotions under control
  • An adapter; someone who can adapt their interpersonal style to suit different people or situations
  • A team player
  • Reliable
  • Results driven and customer orientated


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