Contact Center Scheduler

About the Finance Officer RoleThis position involves working as part of our Contact Center team, where you will be responsible for delivering exceptional customer service. Your primary focus will be on managing customer requests and handling queries in a professional manner.Main Responsibilities:Deliver customer-focused service via phone calls, email, and...

About the JobWe are looking for a Cloud Contact Center Specialist to join our team and contribute to the development of a highly scalable and resilient contact center system. As a key member of our team, you will design and develop software solutions that meet the needs of our customers and provide them with a seamless and personalized experience.With Amazon...

About the RoleWe are seeking a highly motivated and dedicated Contact Center Supervisor to join our team. As a Contact Center Supervisor, you will be responsible for overseeing daily operations and ensuring team performance meets business objectives.You will work closely with other departments to streamline processes and improve overall customer experience....

We are looking for a seasoned Aviation Call Center Supervisor to lead our team of customer service agents. If you have a passion for delivering exceptional customer experiences and a proven track record in a leadership role, we encourage you to apply.About the Role:This is an exciting opportunity to join a dynamic team at IGT Solutions, where you will be...

About Mass MarketsMass Markets is a subsidiary of MCI, providing innovative solutions to meet the evolving needs of our clients. Our focus on customer experience and operational efficiency has earned us a reputation as a trusted partner in the industry.We are committed to delivering exceptional results through our dedicated team of professionals. As a...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month Permanent Our client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team. The contact center is responsible for the inbound...

About UsAt WNS Analytics, we promise our employees experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation,...

About Mass MarketsAs a leading provider of business process outsourcing services, Mass Markets empowers clients to achieve their goals through innovative solutions and dedicated team members. We foster a culture of excellence, promoting growth, diversity, and inclusivity throughout our organization.Our ApproachWe believe in creating an environment where our...

The successful candidate will have a strong background in leadership and customer service, with experience in a high-volume contact center environment. They will be responsible for leading and motivating a team of customer service agents to deliver exceptional results.About the Role:This is an exciting opportunity to join a dynamic team at IGT Solutions,...

Our client in the Property Sector is currently looking for a Call Center Manager to join their finance team as soon as possible in Observatory.Company Overview:They are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, they aim to be the forefront brokerage brand globally, driven...

Contact Centre PerformanceThe Business Process Optimizer plays a vital role in achieving high-performing contact centres. This role involves working closely with the WFM team to ensure that the right number of agents are available to handle calls at the desired service level. Key responsibilities include:Accurately updating attendance and absence on WFM...

Roles starting from June 2024 in South Africa.At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to...

In the role of Customer Service Representative at WNS Global Services Inc., you will have the opportunity to make a meaningful impact by delivering outstanding customer service while promoting fairness and transparency.Job PurposeThis position focuses on identifying customer needs, investigating and resolving inquiries, and enhancing the overall customer...

We require a Director of Contact Centre Operations to lead our contact centre team at Santam Business.Key ResponsibilitiesThis role involves overseeing the contact centre operations, developing and implementing operational strategies, and aligning departmental objectives with company vision and mission.Contact Centre OperationsOversee contact centre...

The Contact Centre Director plays a critical role in driving strategy, fostering strong relationships with stakeholders, and ensuring customer service delivery is efficient and effective. Reporting directly to the Head of Client Engagement and Retentions, this position requires exceptional leadership and management skills.You will be responsible for...

Come on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We are looking...

**Job Summary:**Surgo HR & Training seeks an accomplished Team Lead with a passion for delivering outstanding customer experiences to fill this critical role.This opportunity involves collaborating with the CSR Team Supervisor to ensure seamless operations, resolving customer disputes, and driving results-oriented teamwork.**Essential...

Company OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We have established ourselves as a trusted partner in the industry, with a commitment to excellence and a focus on innovation.

Outbound Call Center Agent (JB5014)Cape Town, Western Cape R5 500 basic plus commission, and incentives PermanentAre you a natural-born salesperson with a passion for connecting with people? Do you thrive on challenges, excel on the phone, and have a proven track record in selling insurance or similar products? If you're goal-driven, confident, and ready to...