Enterprise Contact Center Leader

As a highly experienced leader in the airline industry, you will oversee a team of contact center agents at IGT Solutions, ensuring that customer satisfaction scores are consistently met or exceeded. Your expertise in airline operations, policies, and procedures will be invaluable in driving performance and streamlining processes.Job DescriptionWe are...

We are looking for a highly motivated Customer Experience Lead to join our team at IGT Solutions. As a key member of our leadership team, you will be responsible for overseeing a team of contact center agents, improving customer satisfaction scores, and streamlining processes.About the RoleThis is an exciting opportunity to join a dynamic team at IGT...

Direct message the job poster from IGT SolutionsTeam Lead - Talent Acquisition Group at IGT SolutionsLocation: Cape TownMust have: Airline /Travel Domain experience in Call CenterPosition OverviewKey Responsibilities:Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or...

**Key Responsibilities**As a CSA, you will process phone transactions in Airline contact centers, provide customer service through issue resolution, request processing and excellent customer service to general and premium customers.Meet and exceed client proposed metrics and promote core values of WNS in all aspects of work.

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month Permanent Our client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team. The contact center is responsible for the inbound...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Our Team is GrowingWe are excited to announce the opening of a new position for a skilled Contact Center Administrator to join our team. In this role, you will be responsible for handling incoming calls, responding to queries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service through inbound...

Job OverviewWe are seeking a highly skilled and experienced leader to join our team as a Senior Enterprise Banking Leader. This role involves overseeing end-to-end people management practices, ensuring high-risk routine compliance, and enhancing the overall client experience.The ideal candidate will have a strong background in risk and credit management,...

Financial Center Manager - Village at Sunset Beach Financial CenterFinancial Center Manager - Village at Sunset Beach Financial CenterApply locations Sunset Beach time type Full time posted on Posted 2 Days Ago job requisition id 25012390Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the...

At Amazon, we're looking for a skilled Data Center Engineer to join our team. As a critical member of our infrastructure operations, you will be responsible for ensuring the safe and efficient operation of our data centers. This role involves managing electrical, mechanical, and fire/life safety equipment within the data center, as well as supervising...

Job DescriptionThe successful candidate will be responsible for providing deep technical expertise to customers, collaborating with cross-functional teams, and leading architectural reviews and workshops to advance customer technical objectives. They will also act as a trusted advisor to line of business and C-suite leaders, sharing best practices through...

Our client in the Property Sector is currently looking for a Call Center Manager to join their finance team as soon as possible in Observatory.Company Overview:They are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, they aim to be the forefront brokerage brand globally, driven...

**About the Role**We are looking for an experienced Team Leader to join our Contact Centre team in Cape Town. As a Team Leader, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive business results.The ideal candidate will have a minimum of 3+ years proven Team Leader experience in contact centre...

Senior Enterprise Solution ArchitectR620K – R660KWe are seeking an experienced Senior Enterprise Solution Architect to join our team. As a senior leader, you will be responsible for designing and implementing Microsoft cloud solutions, working on large-scale cloud migration and transformation projects.About Acuity Consultants:We have over 30 years of...

Job SummaryWe're seeking a skilled Team Leader to join our dynamic contact centre operations team. As a leader, you'll be responsible for motivating and empowering your team to achieve exceptional results.

About UsLumen Argentina is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other...

Required Skills and Qualifications6+ years of experience in Customer Operations, Contact Center Operations, or BPO Operations (travel preferred)Proven ability to manage 100-200+ FTE across Voice, Chat, Back-office, and other Omni channel BPO customer operationsExperience in P&L management, with a strong understanding of budgeting, financial planning, and...

Company OverviewWNS (Holdings) Limited is a global leader in Business Process Management. Our company offers business value to over 400 global clients by combining operational excellence with deep domain expertise in key industry verticals.We have been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing in...

Cloud Transformation ExpertR620K – R660KWe are seeking an experienced Cloud Transformation Expert to join our team. As a senior leader, you will be responsible for driving the implementation of enterprise Microsoft cloud solutions, working on large-scale cloud migration and transformation projects.About Acuity Consultants:With over 30 years of success, we...