Senior Contact Center Manager

Direct message the job poster from IGT SolutionsTeam Lead - Talent Acquisition Group at IGT SolutionsLocation: Cape TownMust have: Airline /Travel Domain experience in Call CenterPosition OverviewKey Responsibilities:Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or...

As a highly experienced leader in the airline industry, you will oversee a team of contact center agents at IGT Solutions, ensuring that customer satisfaction scores are consistently met or exceeded. Your expertise in airline operations, policies, and procedures will be invaluable in driving performance and streamlining processes.Job DescriptionWe are...

About the RoleAs an Contact Center Representative, you will be responsible for providing exceptional customer service to clients. You will handle incoming calls, resolve issues, and provide solutions to meet client needs.You will also be required to work rotational hours, including evenings and weekends.

Key ResponsibilitiesDesign and implement cloud-based solutions for contact centers.Collaborate with cross-functional teams to develop and deliver innovative solutions.Work closely with customers to understand their needs and develop customized solutions.Leverage expertise in Contact Center Technologies, Cloud Architecture, and Technical Leadership to drive...

Our Team is GrowingWe are excited to announce the opening of a new position for a skilled Contact Center Administrator to join our team. In this role, you will be responsible for handling incoming calls, responding to queries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service through inbound...

**Key Responsibilities**As a CSA, you will process phone transactions in Airline contact centers, provide customer service through issue resolution, request processing and excellent customer service to general and premium customers.Meet and exceed client proposed metrics and promote core values of WNS in all aspects of work.

Meet the TeamThe Amazon Connect Specialist Team is made up of deep Customer Experience and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month Permanent Our client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team. The contact center is responsible for the inbound...

Key ResponsibilitiesProvide deep technical expertise to customers to advance adoption of AWS products.Collaborate with specialist, sales, marketing, and products teams to ideate around customer business problems.Lead architectural reviews and workshops to advance customer technical objectives.Act as a trusted advisor to line of business and C-suite...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Our client in the Property Sector is currently looking for a Call Center Manager to join their finance team as soon as possible in Observatory.Company Overview:They are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, they aim to be the forefront brokerage brand globally, driven...

Job DescriptionAWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical...

Required Skills and Qualifications6+ years of experience in Customer Operations, Contact Center Operations, or BPO Operations (travel preferred)Proven ability to manage 100-200+ FTE across Voice, Chat, Back-office, and other Omni channel BPO customer operationsExperience in P&L management, with a strong understanding of budgeting, financial planning, and...

Job DescriptionThe Center Director will be responsible for the overall management of all aspects of the Center, including overseeing the planning and delivery of CIEE programs, managing the core team, and ensuring the highest levels of quality and customer satisfaction for participants. This includes:Academic Program: Ensure that the academic department...

About RecruitCo (Pty) LtdWe are a leading provider of data center solutions, and we're looking for an experienced professional to join our team as a Data Center Operations Manager. As a key member of our infrastructure operations team, you will be responsible for ensuring the safe and efficient operation of our data centers.Job DescriptionThe successful...

Financial Center Manager - Village at Sunset Beach Financial CenterFinancial Center Manager - Village at Sunset Beach Financial CenterApply locations Sunset Beach time type Full time posted on Posted 2 Days Ago job requisition id 25012390Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the...

Join our dynamic team at ENGINEERINGUK as we seek a seasoned Senior Head of Operations to drive our contact centre operations and deliver world-class customer experiences.This role involves overseeing large-scale contact centre operations, developing and implementing policies and procedures, and collaborating with internal and external stakeholders to...

Key ResponsibilitiesThe Senior Head of Operations will be responsible for:Managing large-scale contact centre operations, driving performance improvements, and leading diverse teams to achieve operational excellence.Liaising with cross-functional teams to deliver solutions and manage relationships with multiple business lines and functions.Ensuring accurate...

We are seeking an Inbound Call Center Agent to join our team at EXL. As an Inbound Call Center Agent, you will be responsible for providing exceptional customer service to our clients via phone. Your key responsibilities will include answering customer inquiries, resolving issues, and escalating complex cases to management as needed.Key...