Contact Center Operations Manager

We are looking for a highly motivated Customer Experience Lead to join our team at IGT Solutions. As a key member of our leadership team, you will be responsible for overseeing a team of contact center agents, improving customer satisfaction scores, and streamlining processes.About the RoleThis is an exciting opportunity to join a dynamic team at IGT...

Direct message the job poster from IGT SolutionsTeam Lead - Talent Acquisition Group at IGT SolutionsLocation: Cape TownMust have: Airline /Travel Domain experience in Call CenterPosition OverviewKey Responsibilities:Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or...

As a highly experienced leader in the airline industry, you will oversee a team of contact center agents at IGT Solutions, ensuring that customer satisfaction scores are consistently met or exceeded. Your expertise in airline operations, policies, and procedures will be invaluable in driving performance and streamlining processes.Job DescriptionWe are...

**Key Responsibilities**As a CSA, you will process phone transactions in Airline contact centers, provide customer service through issue resolution, request processing and excellent customer service to general and premium customers.Meet and exceed client proposed metrics and promote core values of WNS in all aspects of work.

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month Permanent Our client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team. The contact center is responsible for the inbound...

Required Skills and Qualifications6+ years of experience in Customer Operations, Contact Center Operations, or BPO Operations (travel preferred)Proven ability to manage 100-200+ FTE across Voice, Chat, Back-office, and other Omni channel BPO customer operationsExperience in P&L management, with a strong understanding of budgeting, financial planning, and...

Key ResponsibilitiesProvide deep technical expertise to customers to advance adoption of AWS products.Collaborate with specialist, sales, marketing, and products teams to ideate around customer business problems.Lead architectural reviews and workshops to advance customer technical objectives.Act as a trusted advisor to line of business and C-suite...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Our client in the Property Sector is currently looking for a Call Center Manager to join their finance team as soon as possible in Observatory.Company Overview:They are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, they aim to be the forefront brokerage brand globally, driven...

Amazon Web Services (AWS) Data Center Operations is seeking a highly skilled and motivated Physical Security Program Manager to join our team. We are working to be the most customer-centric company, and we need exceptionally talented individuals who can contribute to this goal.The position is responsible for the design, installation, and integration of...

We are looking for a talented individual to join our AWS Infrastructure Services team as a Data Center Operations Engineer Intern. As an intern, you will have the opportunity to work on real-world projects, collaborate with experienced engineers, and develop valuable skills in data center operations.Responsibilities include troubleshooting hardware and...

Job title : Data Center Engineering Operations InternshipJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries Key job responsibilitiesThe Data Center Engineering Operations (DCEO) Team is the backbone of AWS, supporting the rapid growth of AWS business and customers 24x7. We commit to...

AWS Infrastructure Services is responsible for designing, planning, delivering, and operating all AWS global infrastructure. This means we're the team that keeps the cloud running 24/7.We're looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. As a member of this team, you'll work with electrical...

Contact Center LeadershipThe ideal candidate for this role will have a strong background in contact center management, with a focus on leading high-performing teams and driving business growth.Main Responsibilities:Develop and implement strategies to improve customer satisfaction and loyalty.Maintain high levels of employee engagement and...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results.Are you ready to embrace the...

Financial Center Manager - Village at Sunset Beach Financial CenterFinancial Center Manager - Village at Sunset Beach Financial CenterApply locations Sunset Beach time type Full time posted on Posted 2 Days Ago job requisition id 25012390Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the...

Company OverviewAmazon Web Services (AWS) is a leading cloud platform provider, committed to delivering innovative solutions for businesses and customers worldwide. We are constantly evolving, embracing change, and driving growth in the ever-expanding world of technology.Job DescriptionThe Data Center Engineering Operations Team plays a critical role in...

At Amazon, we're looking for a skilled Data Center Engineer to join our team. As a critical member of our infrastructure operations, you will be responsible for ensuring the safe and efficient operation of our data centers. This role involves managing electrical, mechanical, and fire/life safety equipment within the data center, as well as supervising...