Contact Centre Operations Analyst

Job SummaryWe're seeking a skilled Team Leader to join our dynamic contact centre operations team. As a leader, you'll be responsible for motivating and empowering your team to achieve exceptional results.

**About the Role**We are looking for an experienced Team Leader to join our Contact Centre team in Cape Town. As a Team Leader, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive business results.The ideal candidate will have a minimum of 3+ years proven Team Leader experience in contact centre...

IGT Solutions is seeking an experienced Contact Centre Leadership Role professional to join our team. As a Manager of BPO Operations, you will be responsible for driving entire operations through leading and assigning teams responsible for delivery. You will also provide additional support for achieving key performance and productivity goals, while...

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

Join Arvo's dynamic team as a Junior Dialler Administrator and contribute to driving business growth and success.Main Responsibilities:Ensure the dialler operates at peak performance levels through efficient management and maintenance.Work collaboratively with the operations manager to achieve optimal campaign execution and communicate results...

We are seeking a highly skilled and experienced Data Centre Operations Lead to join our team at Tower Group (Pty) Ltd.The successful candidate will be responsible for overseeing the monitoring, maintenance, and operational management of our data centres, ensuring the availability, reliability, and optimal performance of all critical infrastructure.This role...

Required Skills and Qualifications6+ years of experience in Customer Operations, Contact Center Operations, or BPO Operations (travel preferred)Proven ability to manage 100-200+ FTE across Voice, Chat, Back-office, and other Omni channel BPO customer operationsExperience in P&L management, with a strong understanding of budgeting, financial planning, and...

Job title : Assurecloud Contact Centre Agent, Cape TownJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries Some responsibilities may include:Responsible for the answering of customer questions accurately and timeously by call centre. Ensure utilization of sales techniques by call centre...

Contact Centre RepresentativeDrive customer satisfaction by providing prompt and courteous responses across multiple communication channels, ensuring seamless interactions with our drivers and space owners.You will play a pivotal role in resolving customer issues efficiently, maintaining a high level of customer satisfaction, and upholding our brand's...

Job Description:At Callforceoutsourcing, we are seeking a highly skilled QA Manager to join our team. This is an exciting opportunity for a motivated and results-driven professional to lead our quality assurance efforts.The successful candidate will be responsible for developing and implementing quality assurance strategies, policies, and processes to ensure...

Job Title: Senior Call Centre ManagerCompany OverviewSantam Business is a leading insurance company seeking an experienced Senior Call Centre Manager to oversee the day-to-day operations of our contact centre.Job DescriptionThis leadership role involves managing a high-performing call centre team, ensuring exceptional customer service delivery, and analysing...

Job title : Operations AnalystJob Location : Western Cape, Cape TownDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries Our client is seeking a highly organised and process-driven Operations Analyst with an interest in the investments industry. This diverse role offers the opportunity to focus on model portfolio implementation,...

Customer Service Contact Centre Bae (Agent) - Hospitality Experience AdvantageousCape Town, South Africa | Posted on 12/19/2024The Customer Support Bae (agent) is on the front lines for our UK based market, solving our customers' problems across various contact channels while charming them at the same time. They ensure we're delivering the best possible...

Job Title: Operations AnalystAbout Our ClientOur client is a trusted investment partner with investment capabilities spanning global, private, and listed asset classes. They continually strive for investment excellence and to deliver high-quality returns to their investors, a mission they have upheld since their inception in 2003.At the heart of everything...

Job title : Contact Centre Training SpecialistJob Location : Western Cape, Cape TownDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Key Responsibilities:Deliver technical and product training to enhance agent performance. Coach and mentor teams to elevate service quality and efficiency. Continuously improve training...

Operations Analyst (Fund Management)Cape Town R300k - R350k per annumA Global Investment Firm managing over a billion across alternative and long-only portfolios and specializing in asset classes like fixed income, equity, and commodities is looking for an Operations Analyst to report to the Operations Manager. The role requires a deep understanding of...

Job Title: Operations Director - Customer ServiceJob SummaryWe are seeking an experienced Operations Director - Customer Service to join our team at Santam Business. The successful candidate will be responsible for overseeing the day-to-day operations of our contact centre, ensuring exceptional customer service delivery, and driving business growth through...

Job OverviewFACT Sa is seeking an experienced professional to manage its data centre operations. The successful candidate will be responsible for ensuring the safe and efficient operation of our facilities.

Sanlam Personal Loans (SPL) is a pioneering Fintech business that has been democratising financial advice and solutions across the African continent for over two decades. Our mission is to bridge the gap in generational wealth by providing inclusive financial confidence.Job OverviewThe Call Centre Resource Planner role is a critical position situated in our...