Contact Center Team Lead

As a highly experienced leader in the airline industry, you will oversee a team of contact center agents at IGT Solutions, ensuring that customer satisfaction scores are consistently met or exceeded. Your expertise in airline operations, policies, and procedures will be invaluable in driving performance and streamlining processes.Job DescriptionWe are...

We are looking for a highly motivated Customer Experience Lead to join our team at IGT Solutions. As a key member of our leadership team, you will be responsible for overseeing a team of contact center agents, improving customer satisfaction scores, and streamlining processes.About the RoleThis is an exciting opportunity to join a dynamic team at IGT...

Key ResponsibilitiesDesign and implement cloud-based solutions for contact centers.Collaborate with cross-functional teams to develop and deliver innovative solutions.Work closely with customers to understand their needs and develop customized solutions.Leverage expertise in Contact Center Technologies, Cloud Architecture, and Technical Leadership to drive...

About the RoleAs an Contact Center Representative, you will be responsible for providing exceptional customer service to clients. You will handle incoming calls, resolve issues, and provide solutions to meet client needs.You will also be required to work rotational hours, including evenings and weekends.

Key ResponsibilitiesProvide deep technical expertise to customers to advance adoption of AWS products.Collaborate with specialist, sales, marketing, and products teams to ideate around customer business problems.Lead architectural reviews and workshops to advance customer technical objectives.Act as a trusted advisor to line of business and C-suite...

Meet the TeamThe Amazon Connect Specialist Team is made up of deep Customer Experience and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at...

**Key Responsibilities**As a CSA, you will process phone transactions in Airline contact centers, provide customer service through issue resolution, request processing and excellent customer service to general and premium customers.Meet and exceed client proposed metrics and promote core values of WNS in all aspects of work.

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month Permanent Our client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team. The contact center is responsible for the inbound...

Operations ManagerIdeal candidate for this role will have a proven track record in managing contact center teams, ensuring exceptional customer service and meeting contractual timelines.Main Responsibilities:Lead and manage a team of 80-100 contact center agents.Maintain high-quality customer experience through effective team planning, coaching, and...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

Job DescriptionAWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical...

**About the Role**We are looking for an experienced Team Leader to join our Contact Centre team in Cape Town. As a Team Leader, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive business results.The ideal candidate will have a minimum of 3+ years proven Team Leader experience in contact centre...

We are looking for a highly skilled Team Lead to join our team at IGT Solutions. As a key member of our leadership team, you will be responsible for leading a team of contact center agents, monitoring and managing KPIs, and collaborating with other departments to improve the overall customer experience.About the RoleThis is an exciting opportunity to join a...

Job DescriptionThe Center Director will be responsible for the overall management of all aspects of the Center, including overseeing the planning and delivery of CIEE programs, managing the core team, and ensuring the highest levels of quality and customer satisfaction for participants. This includes:Academic Program: Ensure that the academic department...

About Us:WNS Analytics is a global leader in Business Process Management (BPM). Our company offers business value to over 400 global clients by combining operational excellence with deep domain expertise in key industry verticals.Job Description:The successful candidate will have the opportunity to join a dynamic team that values role clarity, coaching, and...

Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...

Lead Generation Group is at the forefront of redefining the lead generation landscape. Our rapidly expanding company is experiencing explosive growth, and we're looking for ambitious professionals who want to join our rocket ship trajectory. Specializing in connecting businesses with qualified leads, we've established a strong foundation and are now scaling...

**Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...

Our client in the Property Sector is currently looking for a Call Center Manager to join their finance team as soon as possible in Observatory.Company Overview:They are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, they aim to be the forefront brokerage brand globally, driven...