Desktop Support Engineer
2 weeks ago
We are seeking a highly skilled Desktop Support Engineer to join our team in Johannesburg. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Job DescriptionThe ideal candidate will have a strong background in desktop/endpoint support, with the ability to identify and resolve hardware and software issues on laptops and desktops.
- Key Responsibilities:
- Provide predominantly desktop/endpoint support
- Identify, report, and resolve hardware and software issues on laptops and desktops
- Maintaining worklists within the Seidor Networks call logging system
- Logging and updating of calls on a daily basis
- Ability to work in a team & independently to provide customer service
- Ability to prioritize, escalate and request assistance when needed in a timely manner
About Us
Seidor Networks is a growing company based in Johannesburg, looking for talented individuals to join our team.
Requirements
To be successful in this role, you will need:
- Essential Technical Knowledge and/or Experience:
- A+ / N+
- Working Experience in the IT industry
- Basic DHCP and DNS understanding
- Minimum 2-years Microsoft Windows Desktop Operating System experience
Advantageous Certifications, Knowledge and Experience:
Tertiary qualification in Information Technologies and/or computer sciencesITIL FoundationSolarwinds N-AbleConnectWise AutomateConnectWise ManageMCSA / MCSECCNA (Cisco Certified Network Administrator)Sophos XG Engineer/ArchitectMicrosoft 365 technical work experienceBasic Microsoft Active Directory experienceBasic Microsoft Windows Server Operating Systems experienceMicrosoft Hyper-VBasic Microsoft SQL database management experienceBasic working experience with any routing vendor equipment and/or softwareAdvanced Microsoft Office Suite skillsBasic understanding of:- Switching / VLAN's
- Routing / NAT / Dynamic Routing
- Packet flow
- Email flow and MTA communication
- UTM and Firewall appliances
- Wireless networks
What We Offer
As a Desktop Support Engineer at Seidor Networks, you can expect a competitive salary of R250,000 per annum, plus benefits and opportunities for professional growth and development.
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