Desktop Support Engineer

2 weeks ago


Johannesburg, Gauteng, South Africa Seidor Full time

We are seeking a highly skilled Desktop Support Engineer to join our team in Johannesburg. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Job Description

The ideal candidate will have a strong background in desktop/endpoint support, with the ability to identify and resolve hardware and software issues on laptops and desktops.

  • Key Responsibilities:
  • Provide predominantly desktop/endpoint support
  • Identify, report, and resolve hardware and software issues on laptops and desktops
  • Maintaining worklists within the Seidor Networks call logging system
  • Logging and updating of calls on a daily basis
  • Ability to work in a team & independently to provide customer service
  • Ability to prioritize, escalate and request assistance when needed in a timely manner

About Us

Seidor Networks is a growing company based in Johannesburg, looking for talented individuals to join our team.

Requirements

To be successful in this role, you will need:

  • Essential Technical Knowledge and/or Experience:
  • A+ / N+
  • Working Experience in the IT industry
  • Basic DHCP and DNS understanding
  • Minimum 2-years Microsoft Windows Desktop Operating System experience

Advantageous Certifications, Knowledge and Experience:

Tertiary qualification in Information Technologies and/or computer sciencesITIL FoundationSolarwinds N-AbleConnectWise AutomateConnectWise ManageMCSA / MCSECCNA (Cisco Certified Network Administrator)Sophos XG Engineer/ArchitectMicrosoft 365 technical work experienceBasic Microsoft Active Directory experienceBasic Microsoft Windows Server Operating Systems experienceMicrosoft Hyper-VBasic Microsoft SQL database management experienceBasic working experience with any routing vendor equipment and/or softwareAdvanced Microsoft Office Suite skillsBasic understanding of:
  • Switching / VLAN's
  • Routing / NAT / Dynamic Routing
  • Packet flow
  • Email flow and MTA communication
  • UTM and Firewall appliances
  • Wireless networks
Basic scriptingMimecastcPanel

What We Offer

As a Desktop Support Engineer at Seidor Networks, you can expect a competitive salary of R250,000 per annum, plus benefits and opportunities for professional growth and development.



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