Desktop Engineer Transformation Specialist
3 weeks ago
We are seeking an experienced Desktop Engineer to join our team at Logicalis, a global IT solutions provider. The ideal candidate will have a strong background in desktop support and troubleshooting, with experience in Microsoft Windows workstation configuration, administration, and troubleshooting.
Key Responsibilities:
- Provide day-to-day support for our customers' server environments, ensuring smooth operation and resolving technical issues promptly.
- Perform project-related duties regarding new deployments or development requirements, collaborating with the team to deliver high-quality results.
- Troubleshoot complex technical faults and provide effective fixes to the customer, communicating progress and resolution through regular updates.
- Regularly update the Logicalis ticketing system with detailed notes on incident progress and actions completed, maintaining accurate records.
- Complete customer environment Change Requests, including impact and risk analysis, and implementing out-of-hours changes as required.
- Provide day-to-day administration for managed service customers, ensuring seamless service delivery.
- Develop and maintain technical documentation, capturing knowledge and best practices for future reference.
Requirements:
- 2+ years of experience in desktop support and troubleshooting, with expertise in Microsoft Windows workstation configuration, administration, and troubleshooting.
- Excellent problem-solving skills, with ability to work independently and manage multiple tasks effectively.
- Strong communication and interpersonal skills, with ability to interact with customers, colleagues, and vendors at all levels.
- Ability to work in a fast-paced environment, prioritizing tasks and managing time efficiently to meet deadlines.
- Familiarity with Microsoft Office and Azure, with ability to learn and adapt to new technologies quickly.
What We Offer:
- A competitive salary of $85,000 - $110,000 per annum, based on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities, to enhance your skills and career prospects.
- A dynamic and supportive work environment, with opportunities to collaborate with talented professionals.
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