Desktop Engineer Transformation Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Logicalis Full time
Job Overview:

We are seeking an experienced Desktop Engineer to join our team at Logicalis, a global IT solutions provider. The ideal candidate will have a strong background in desktop support and troubleshooting, with experience in Microsoft Windows workstation configuration, administration, and troubleshooting.


Key Responsibilities:
  • Provide day-to-day support for our customers' server environments, ensuring smooth operation and resolving technical issues promptly.
  • Perform project-related duties regarding new deployments or development requirements, collaborating with the team to deliver high-quality results.
  • Troubleshoot complex technical faults and provide effective fixes to the customer, communicating progress and resolution through regular updates.
  • Regularly update the Logicalis ticketing system with detailed notes on incident progress and actions completed, maintaining accurate records.
  • Complete customer environment Change Requests, including impact and risk analysis, and implementing out-of-hours changes as required.
  • Provide day-to-day administration for managed service customers, ensuring seamless service delivery.
  • Develop and maintain technical documentation, capturing knowledge and best practices for future reference.

Requirements:
  • 2+ years of experience in desktop support and troubleshooting, with expertise in Microsoft Windows workstation configuration, administration, and troubleshooting.
  • Excellent problem-solving skills, with ability to work independently and manage multiple tasks effectively.
  • Strong communication and interpersonal skills, with ability to interact with customers, colleagues, and vendors at all levels.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time efficiently to meet deadlines.
  • Familiarity with Microsoft Office and Azure, with ability to learn and adapt to new technologies quickly.

What We Offer:
  • A competitive salary of $85,000 - $110,000 per annum, based on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities, to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with opportunities to collaborate with talented professionals.


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