IT Support Specialist

1 week ago

Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time
Job Title: 1st Line IT OPS Support Engineer

At Deka Minas Pty Ltd, we are seeking a highly skilled and experienced 1st Line IT OPS Support Engineer to join our team. As a key member of our IT OPS Support Team, you will be responsible for providing technical support to our business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software.

Key Responsibilities:

  • Diagnose and resolve software issues, including operating systems, MS Office, and Office 365.
  • Troubleshoot hardware problems on laptops, conference units, desktops, monitors, and headsets.
  • Install and configure computer hardware, operating systems, and applications.
  • Resolve system and network issues.
  • Assist staff with system setups or troubleshooting via face-to-face or phone communication.
  • Manage user accounts, profiles, and password issues.
  • Log all user incidents and requests in the service management system.
  • Respond to call-outs within agreed time frames.
  • Provide desktop and network support to customers as part of the team.
  • Set up workstations and peripherals for end-users.
  • Replace desktop components as needed.
  • Ensure continuous application of software updates and patches.

Minimum Requirements:

  • MCP/A+/N+/M365 Certification or equivalent.
  • 4-6 years of experience in desktop support/Tier 1 IT support.
  • Experience administering and supporting Microsoft AD and/or Entra ID.
  • Proficiency in installing and supporting desktop operating systems and Office 365 applications.
  • Skills in troubleshooting desktops, printers, and network issues.
  • Ability to manage antivirus and security concerns.
  • Capacity to prioritize tasks and work under pressure.
  • Attention to detail and adherence to policies.

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