IT Systems Engineer

1 month ago


Johannesburg, Gauteng, South Africa HR-Simplified (Pty) Ltd Full time

**Job Title:** IT Systems Engineer - Network and System Support


At HR-Simplified (Pty) Ltd, we're seeking a skilled IT Systems Engineer to join our team. This role will be responsible for ensuring the stability, integrity, and efficient operation of our in-house information systems.


**Responsibilities:



  • Collaborate with network staff to ensure smooth and reliable operation of software and systems.
  • Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals.
  • Design and deploy new applications and enhancements to existing applications, software, and operating systems.
  • Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
  • Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues.
  • Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
  • Work independently to troubleshoot all support requests and follow escalation policies.
  • Participates in after hours on call rotation.
  • Provide training and mentoring for desktop support team members, including escalated support requests.

**Requirements:**


  • Minimum Matric
  • Minimum of 4 years general IT experience
  • MCP (Microsoft Certified Professional) & A + Certification highly preferred
  • Certification in technologies (A+, N+, MCSE).
  • CompTIA N+ or IT Diploma or MCITP (Desktop Engineer)
  • Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.
  • Basic understanding of network services, e.g. email / internet / firewall / Proxy / VPN
  • Above average knowledge of commonly used applications (MS Office suite of products , Internet Browsers)
  • Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals).
  • Basic knowledge of Fortinet Firewalls
  • Basic knowledge of VMWare
  • Basic knowledge of Veeam


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