Desktop Support Technician
7 days ago
**About the Role**
This position reports to the ITOPS Support Lead and involves providing technical support for business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software.
Main Responsibilities:
- Diagnose and resolve software issues (operating systems, MS Office, Office 365, etc.).
- Troubleshoot hardware problems on laptops, conference units, desktops, monitors, and headsets.
- Install and configure computer hardware, operating systems, and applications.
- Resolve system and network issues.
- Assist staff with system setups or troubleshooting via face-to-face or phone communication.
- Manage user accounts, profiles, and password issues.
- Log all user incidents and requests in the service management system.
- Respond to call-outs within agreed time frames.
- Provide desktop and network support to customers as part of the team.
- Set up workstations and peripherals for end-users.
- Replace desktop components as needed.
- Ensure continuous application of software updates and patches.
Additional Responsibilities:
- Provide technical support for meetings, both in-office and offsite.
- Test and evaluate new technologies.
- Train staff on using hardware and software systems.
Requirements:
- MCP/A+/N+/M365 Certification or equivalent.
- 4-6 years of experience in desktop support/Tier 1 IT support.
- Experience administering and supporting Microsoft AD and/or Entra ID.
- Proficiency in installing and supporting desktop operating systems and Office 365 applications.
- Skills in troubleshooting desktops, printers, and network issues.
- Ability to manage antivirus and security concerns.
- Capacity to prioritize tasks and work under pressure.
- Attention to detail and adherence to policies.
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