Desktop Support Technician

7 days ago


Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

**About the Role**

This position reports to the ITOPS Support Lead and involves providing technical support for business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software.

Main Responsibilities:

  • Diagnose and resolve software issues (operating systems, MS Office, Office 365, etc.).
  • Troubleshoot hardware problems on laptops, conference units, desktops, monitors, and headsets.
  • Install and configure computer hardware, operating systems, and applications.
  • Resolve system and network issues.
  • Assist staff with system setups or troubleshooting via face-to-face or phone communication.
  • Manage user accounts, profiles, and password issues.
  • Log all user incidents and requests in the service management system.
  • Respond to call-outs within agreed time frames.
  • Provide desktop and network support to customers as part of the team.
  • Set up workstations and peripherals for end-users.
  • Replace desktop components as needed.
  • Ensure continuous application of software updates and patches.

Additional Responsibilities:

  • Provide technical support for meetings, both in-office and offsite.
  • Test and evaluate new technologies.
  • Train staff on using hardware and software systems.

Requirements:

  • MCP/A+/N+/M365 Certification or equivalent.
  • 4-6 years of experience in desktop support/Tier 1 IT support.
  • Experience administering and supporting Microsoft AD and/or Entra ID.
  • Proficiency in installing and supporting desktop operating systems and Office 365 applications.
  • Skills in troubleshooting desktops, printers, and network issues.
  • Ability to manage antivirus and security concerns.
  • Capacity to prioritize tasks and work under pressure.
  • Attention to detail and adherence to policies.


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