IT Support Specialist
5 days ago
Company Overview
Deka Minas (Pty) Ltd is a leading organization that values innovation and excellence in the IT sector.
Salary
R400,000 - R600,000 per annum, depending on experience.
Job Description
We are seeking an experienced Desktop Engineer to join our IT OPS Support Team. As a Desktop Engineer, you will be responsible for providing technical support for meetings, both in-office and offsite, testing and evaluating new technologies, and training staff on using hardware and software systems.
Key Responsibilities:
- Diagnosing and resolving software issues (operating systems, MS Office, Office 365, etc.).
- Troubleshooting hardware problems on laptops, conference units, desktops, monitors, and headsets.
- Installing and configuring computer hardware, operating systems, and applications.
- Resolving system and network issues.
- Assisting staff with system setups or troubleshooting via face-to-face or phone communication.
- Managing user accounts, profiles, and password issues.
- Logging all user incidents and requests in the service management system.
- Responding to call-outs within agreed time frames.
- Providing desktop and network support to customers as part of the team.
- Setting up workstations and peripherals for end-users.
- Replacing desktop components as needed.
- Ensuring continuous application of software updates and patches.
Required Skills and Qualifications:
- MCP/A+/N+/M365 Certification or equivalent.
- 4-6 years of experience in desktop support/Tier 1 IT support.
- Experience administering and supporting Microsoft AD and/or Entra ID.
- Proficiency in installing and supporting desktop operating systems and Office 365 applications.
- Skills in troubleshooting desktops, printers, and network issues.
- Ability to manage antivirus and security concerns.
- Capacity to prioritize tasks and work under pressure.
- Attention to detail and adherence to policies.
Benefits:
- Competitive salary.
- Ongoing training and development opportunities.
- Opportunity to work with a dynamic and innovative team.
Others:
- Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
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