IT Support Specialist

5 days ago


Johannesburg, Gauteng, South Africa Deka Minas (Pty) Ltd Full time

Company Overview

Deka Minas (Pty) Ltd is a leading organization that values innovation and excellence in the IT sector.

Salary

R400,000 - R600,000 per annum, depending on experience.

Job Description

We are seeking an experienced Desktop Engineer to join our IT OPS Support Team. As a Desktop Engineer, you will be responsible for providing technical support for meetings, both in-office and offsite, testing and evaluating new technologies, and training staff on using hardware and software systems.

Key Responsibilities:

  • Diagnosing and resolving software issues (operating systems, MS Office, Office 365, etc.).
  • Troubleshooting hardware problems on laptops, conference units, desktops, monitors, and headsets.
  • Installing and configuring computer hardware, operating systems, and applications.
  • Resolving system and network issues.
  • Assisting staff with system setups or troubleshooting via face-to-face or phone communication.
  • Managing user accounts, profiles, and password issues.
  • Logging all user incidents and requests in the service management system.
  • Responding to call-outs within agreed time frames.
  • Providing desktop and network support to customers as part of the team.
  • Setting up workstations and peripherals for end-users.
  • Replacing desktop components as needed.
  • Ensuring continuous application of software updates and patches.

Required Skills and Qualifications:

  • MCP/A+/N+/M365 Certification or equivalent.
  • 4-6 years of experience in desktop support/Tier 1 IT support.
  • Experience administering and supporting Microsoft AD and/or Entra ID.
  • Proficiency in installing and supporting desktop operating systems and Office 365 applications.
  • Skills in troubleshooting desktops, printers, and network issues.
  • Ability to manage antivirus and security concerns.
  • Capacity to prioritize tasks and work under pressure.
  • Attention to detail and adherence to policies.

Benefits:

  • Competitive salary.
  • Ongoing training and development opportunities.
  • Opportunity to work with a dynamic and innovative team.

Others:

  • Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.


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