Enterprise Desktop Support Specialist
1 month ago
We are looking for a highly skilled and detail-oriented Desktop Engineer to join our team at IOCO in Johannesburg. As a Desktop Support Specialist, you will be responsible for providing exceptional end-user support and service request support.
About the Role:- Ensure the smooth operation of desktop computers, printers, and other related equipment
- Monitor problem ticket work queues and collaborate with management to provide progress updates and closure notifications
- Perform standard PC/printer break-fix tasks and resolve application-specific issues
- Assess new network and client desktop products and make recommendations accordingly
- Provide user support remotely as needed and escalate service tickets to higher-tier technicians when necessary
- Offer application-level support for Microsoft applications and in-house developed tools deployed on desktops and laptops
- Support the reinstallation of PCs, including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
- Minimum 3 years hands-on Desktop Support experience with Hardware and Software installation expertise
- Strong knowledge of Microsoft-based Operating Systems, Active Directory, PCs, MACs, laptops, and Microsoft/Apple productivity applications
- Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment
- Ability to demonstrate technical aptitude and enthusiasm in various system technologies and disciplines
- Excellent written, verbal, analytical, technical, and interpersonal skills
- A strong desire to achieve high levels of internal and external customer satisfaction
- A+, N+, certifications required
- MCSE with at least 3 years of experience
- ITIL V3 Foundation certification advantageous
- Associate degree in Engineering, Computer Science, or equivalent work experience advantageous
Salary Estimate: R650,000 - R800,000 per annum, depending on qualifications and experience. This is a 12-month contract position with a hybrid work environment. If you are a motivated and technically inclined individual seeking a challenging role, please apply.
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Desktop Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa IOCO Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Specialist to join our team at IOCO. As a key member of our IT department, you will be responsible for providing top-notch support to our staff, ensuring that their desktops and laptops are running smoothly and efficiently.
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