Enterprise Desktop Support Specialist

3 days ago


Johannesburg, Gauteng, South Africa IOCO Full time
Job Title: Enterprise Desktop Support Specialist

We are looking for a highly skilled and detail-oriented Desktop Engineer to join our team at IOCO in Johannesburg. As a Desktop Support Specialist, you will be responsible for providing exceptional end-user support and service request support.

About the Role:
  • Ensure the smooth operation of desktop computers, printers, and other related equipment
  • Monitor problem ticket work queues and collaborate with management to provide progress updates and closure notifications
  • Perform standard PC/printer break-fix tasks and resolve application-specific issues
  • Assess new network and client desktop products and make recommendations accordingly
  • Provide user support remotely as needed and escalate service tickets to higher-tier technicians when necessary
  • Offer application-level support for Microsoft applications and in-house developed tools deployed on desktops and laptops
  • Support the reinstallation of PCs, including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
Key Requirements:
  • Minimum 3 years hands-on Desktop Support experience with Hardware and Software installation expertise
  • Strong knowledge of Microsoft-based Operating Systems, Active Directory, PCs, MACs, laptops, and Microsoft/Apple productivity applications
  • Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment
  • Ability to demonstrate technical aptitude and enthusiasm in various system technologies and disciplines
  • Excellent written, verbal, analytical, technical, and interpersonal skills
  • A strong desire to achieve high levels of internal and external customer satisfaction
Competencies and Qualifications:
  • A+, N+, certifications required
  • MCSE with at least 3 years of experience
  • ITIL V3 Foundation certification advantageous
  • Associate degree in Engineering, Computer Science, or equivalent work experience advantageous

Salary Estimate: R650,000 - R800,000 per annum, depending on qualifications and experience. This is a 12-month contract position with a hybrid work environment. If you are a motivated and technically inclined individual seeking a challenging role, please apply.



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