Claims Manager Uninsured Liabilities Lead

5 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time
Job Summary

We are seeking a highly skilled Claims Manager to lead our team in managing uninsured liabilities claims. As a key member of our organization, you will be responsible for overseeing the financial performance and efficiency of the team, as well as ensuring compliance with internal and outsourced motor assessing functions.

Key Responsibilities
  • Manage and report on team performance, driving results-oriented outcomes and continuous improvement.
  • Develop and implement strategies to enhance staff development, capacity management, and process optimization.
  • Establish and maintain quality standards that drive client satisfaction, cost efficiency, and process compliance.
  • Oversee the handling of claims by exception, applying analytical and problem-solving skills to ensure timely and effective resolution.
  • Maintain strong relationships with internal and external stakeholders, fostering a collaborative environment and promoting effective communication.
Requirements

To be successful in this role, you will require:

  • A Law Degree or equivalent qualification.
  • A minimum of 5 years' experience in short-term insurance, specifically in a legal claims environment.
  • Proven track record of leadership, process improvement, and people management.
  • Strong analytical and problem-solving skills, with ability to apply basic statistical analysis to track performance variations.
  • Excellent communication and interpersonal skills, with ability to motivate and lead a team.
Competencies
  • Driving strategy and business growth.
  • Client focus and satisfaction.
  • Talent enablement and development.
  • Teamwork and collaboration.
  • Negotiation and conflict resolution.

We offer a competitive salary range of R1,200,000 - R1,800,000 per annum, commensurate with experience. If you are a motivated and results-driven individual looking to take your career to the next level, please submit your application.



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