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Automotive Claims Relationship Manager: HCV
1 month ago
We are seeking an experienced Automotive Claims Relationship Manager to join our team at Santam Insurance in Cape Town, South Africa.
Job SummaryThe successful candidate will be responsible for managing and controlling Motor Body Repairers' KPIs, supporting the Assessing team, and handling complaints.
Main Responsibilities:- Motor Body Repairers Management: Manage and control Motor Body Repairers' KPIs to ensure optimal performance.
- Assessing Team Support: Provide support to the Assessing team to ensure smooth claim processing.
- Complaint Handling: Handle customer complaints professionally and resolve them efficiently.
To be considered for this role, you should have:
- A minimum of 5 years' experience in Motor Assessing.
- At least 2 years' experience in Heavy Commercial Vehicle and farming implements.
- Abuntex Certification.
- Santam System knowledge.
- A technical qualification.
We offer a competitive salary package, including a base salary of R 500,000 - 600,000 per annum, depending on experience. In addition, you will have opportunities for career growth and professional development.
This is a challenging yet rewarding role that requires strong negotiation skills, good understanding and application of service level agreements, time management, strategic influence, and thinking, as well as the ability to function in a high-pressured environment.
