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Guest Liaison

2 months ago

Cape Town, Western Cape, South Africa AccorHotel Full time
Job Title: Guest Liaison

We are seeking a highly skilled and experienced Guest Liaison to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide a warm and personalized welcome to guests, ensuring their needs are met and exceeded.
  • Handle all incoming calls and guest requests in a timely and efficient manner.
  • Manage guest billing and accounts, ensuring accuracy and attention to detail.
  • Work closely with the Reservations Team to ensure seamless guest experiences.
  • Collaborate with the Back Office Experts to resolve any guest complaints or issues.
  • Prepare guest arrivals for the following day, ensuring all necessary information is up-to-date.
  • Facilitate guest courier and receiving parcels on behalf of the Concierge.
  • Handle all guests' monetary related needs and issues, including payments and refunds.
  • Supply guests with information about the hotel, local attractions, and services.
  • Book restaurants and online services, such as Table Mountain and Robben Island tickets, on behalf of guests.
Requirements:
  • Proficiency in English, including written and verbal communication.
  • Outstanding communication and interpersonal skills.
  • Experience in Property Management Systems, such as Opera Cloud and Office Suite.
  • Previous experience in the hospitality industry is advantageous.
  • Excellent organizational and planning skills.
  • Ability to work under pressure and multitask.
  • Self-motivated and proactive personality.
  • Basic reservations knowledge is beneficial.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
AccorHotel's Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We believe that a diverse and inclusive workplace is essential for innovation, creativity, and success.