Guest Liaison
4 weeks ago
We are seeking a highly skilled and experienced Guest Liaison to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide a warm and personalized welcome to guests, ensuring their needs are met and exceeded.
- Handle all incoming calls and respond to guest requests in a timely and professional manner.
- Manage guest billing and accounts, ensuring accuracy and attention to detail.
- Process payments and handle guest monetary related needs and issues.
- Facilitate guest courier and receiving parcels on behalf of guests.
- Supply guests with information about the hotel, local attractions, and services.
- Book restaurants and online services, such as Table Mountain and Robben Island tickets.
- Pass on information to other departments and team members as necessary.
- Proficiency in English, including written and verbal communication.
- Outstanding communication and interpersonal skills.
- Experience in Property Management Systems, such as Opera Cloud and Office Suite.
- Previous experience in the hospitality industry is advantageous.
- Excellent organizational and planning skills.
- Ability to work under pressure and multitask.
- Self-motivated and proactive personality.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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Guest Liaison
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