Guest Liaison

4 weeks ago


Cape Town, Western Cape, South Africa AccorHotel Full time
Job Title: Guest Liaison

We are seeking a highly skilled and experienced Guest Liaison to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide a warm and personalized welcome to guests, ensuring their needs are met and exceeded.
  • Handle all incoming calls and respond to guest requests in a timely and professional manner.
  • Manage guest billing and accounts, ensuring accuracy and attention to detail.
  • Process payments and handle guest monetary related needs and issues.
  • Facilitate guest courier and receiving parcels on behalf of guests.
  • Supply guests with information about the hotel, local attractions, and services.
  • Book restaurants and online services, such as Table Mountain and Robben Island tickets.
  • Pass on information to other departments and team members as necessary.
Requirements:
  • Proficiency in English, including written and verbal communication.
  • Outstanding communication and interpersonal skills.
  • Experience in Property Management Systems, such as Opera Cloud and Office Suite.
  • Previous experience in the hospitality industry is advantageous.
  • Excellent organizational and planning skills.
  • Ability to work under pressure and multitask.
  • Self-motivated and proactive personality.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].


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