Guest Experience Liaison

2 days ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
{"title": "Guest Experience Liaison", "description": "Job Summary

We are seeking a highly skilled Guest Experience Liaison to join our team at ABC Worldwide. As a key member of our reservations team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and preferences in a timely and efficient manner.
  • Collaborate with internal stakeholders to ensure effective communication and coordination of guest requests.
  • Resolve guest queries and concerns in a professional and courteous manner.
  • Stay up-to-date with company policies and procedures, as well as industry trends and developments.
  • Contribute to the development and implementation of strategies to enhance the guest experience.
Requirements
  • Minimum 5 years' experience in a senior-level reservations role.
  • Proven track record of delivering exceptional customer service and resolving guest queries.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Strong problem-solving skills and ability to work under pressure.
  • Computer literacy and proficiency in Microsoft Office.
What We Offer

At ABC Worldwide, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

", "lang_code": "en"}

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