Senior Client Relationship Manager

2 months ago


South Beach, KwaZulu-Natal, South Africa Dimension Data Full time
Job Description

At Dimension Data, we are seeking a highly skilled Senior Client Relationship Manager to join our team. As a key member of our organization, you will be responsible for managing client contracts, ensuring client satisfaction, and driving service delivery excellence.

Key Responsibilities:

  • Manage client relationships and ensure timely delivery of services.
  • Develop and implement strategies to improve client satisfaction and loyalty.
  • Collaborate with internal stakeholders to ensure seamless service delivery.
  • Negotiate contractual issues and resolve disputes.

Requirements:

  • At least 8 years of experience in service delivery operations or financial analysis roles.
  • ITIL certification and strong analytical skills.
  • Excellent communication and negotiation skills.


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