Senior Client Relationship Manager
2 months ago
At Dimension Data, we are seeking a highly skilled Senior Client Relationship Manager to join our team. As a key member of our organization, you will be responsible for managing client contracts, ensuring client satisfaction, and driving service delivery excellence.
Key Responsibilities:
- Manage client relationships and ensure timely delivery of services.
- Develop and implement strategies to improve client satisfaction and loyalty.
- Collaborate with internal stakeholders to ensure seamless service delivery.
- Negotiate contractual issues and resolve disputes.
Requirements:
- At least 8 years of experience in service delivery operations or financial analysis roles.
- ITIL certification and strong analytical skills.
- Excellent communication and negotiation skills.
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