Head of Client Services
1 month ago
Dimension Data is seeking a highly skilled and experienced Head of Client Services to join our team. As a key member of our leadership team, you will be responsible for managing multiple client relationships and ensuring the delivery of high-quality services to our clients.
The ideal candidate will have a strong background in client management, with experience in leading teams and driving business growth. You will be responsible for developing and implementing strategies to improve client satisfaction and retention, as well as identifying new business opportunities.
Key Responsibilities
- Manage multiple client relationships and ensure the delivery of high-quality services
- Develop and implement strategies to improve client satisfaction and retention
- Identify new business opportunities and develop plans to pursue them
- Lead and manage a team of client delivery specialists
- Collaborate with internal stakeholders to ensure seamless delivery of services
Requirements
- Proven experience in client management and team leadership
- Strong business acumen and commercial skills
- Excellent communication and interpersonal skills
- Ability to work well in a pressurized environment
- ITIL certification
About Dimension Data
At Dimension Data, we empower our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.
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