Senior Client Service Delivery Manager

1 month ago


South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

Are you a seasoned professional seeking a challenging role that requires strategic thinking, exceptional communication skills, and a proven track record of delivering high-quality service to clients?

About the Role

We are seeking a highly skilled Senior Client Service Delivery Manager to join our team at Dimension Data. As a key member of our Client Services organization, you will be responsible for managing complex client contracts and ensuring seamless delivery of services.

In this critical role, you will work closely with internal stakeholders and external clients to develop and implement strategies that drive business growth, improve client satisfaction, and increase profitability.

Key Responsibilities
  • Manage multiple client contracts, ensuring timely delivery of services and meeting or exceeding client expectations.
  • Develop and maintain strong relationships with clients, identifying new business opportunities and growing existing accounts.
  • Collaborate with cross-functional teams to deliver high-quality services, meet financial targets, and ensure customer satisfaction.
  • Negotiate and resolve contractual issues, ensuring compliance with company policies and procedures.
  • Partner with the organization to attract top talent and ensure that teams are staffed according to requirements.
Requirements
  • 8+ years of experience in service delivery operations, financial analysis, or a related field within a high-tech environment.
  • Proven success in managing complex client relationships, driving business growth, and improving customer satisfaction.
  • Excellent written and verbal communication skills, with ability to negotiate and resolve contractual issues.
  • Strong analytical skills, with experience working in a pressurized environment.
  • ITIL certification and demonstrated client engagement experience at a senior level.

We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience, as well as a comprehensive benefits package including health insurance, retirement plan, and paid time off.



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