Luxury Hotel Operations Manager

2 weeks ago


Cape Town Southern Suburbs, South Africa Helderberg Personnel cc Full time
Job Description

Southern Suburbs of Cape Town Opportunity

This role is essential in maintaining high standards of service and guest satisfaction in a luxury environment. The ideal candidate will bring strong leadership abilities, a passion for delivering exceptional guest experiences, and a hands-on approach to managing daily hotel operations.

Key Responsibilities:
  • Manage and oversee daily hotel operations with a focus on Food & Beverage and Rooms Division/Housekeeping.
  • Maintain service standards, resolve guest queries and complaints, and manage guest feedback effectively.
  • Demonstrate exceptional leadership and motivational skills, be trustworthy in handling hotel and guest funds, and possess in-depth knowledge of the property, including room categories and offerings.
Requirements:
  • Post-matric hotel school accreditation
  • At least 3 years experience in a 5-star hotel or similar environment
  • In-depth knowledge of F&B and Rooms Division Operations
  • Computer literacy with Opera Cloud knowledge
  • Previous leadership role advantageous
  • Excellent communication skills with high English proficiency
  • Able to plan and implement strategic initiatives
  • Skilled in team training and development

R1 150 000 - R160 000 per annum, depending on experience, is offered for this position. As one of South Africa's top employers, Helderberg Personnel cc provides an excellent benefits package that includes medical aid, life insurance, and a retirement annuity fund. Join our team of dedicated professionals and take your career to new heights



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