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Lead Housekeeping Director for Luxury Hotel

2 months ago

Southern Suburbs, South Africa Bright Placements Full time

Bright Placements is seeking a seasoned Lead Housekeeping Director to oversee the housekeeping department at one of our esteemed clients' luxurious 5-star hotels.

Salary: $85,000 - $110,000 per annum (dependent on experience)

About the Role

This leadership position requires a highly organized and detail-oriented individual with extensive knowledge of housekeeping operations. As the Lead Housekeeping Director, you will be responsible for maintaining the highest standards of cleanliness, presentation, and guest satisfaction throughout the property.

  • Key Responsibilities:
  • Lead and supervise the housekeeping team to ensure consistent high-quality standards of cleanliness and presentation in all guest rooms and public areas.
  • Develop and implement effective housekeeping protocols, policies, and procedures to optimize operational efficiency and guest satisfaction.
  • Maintain cleanliness standards by regularly inspecting guest rooms and public areas to ensure the property meets 5-star cleanliness and aesthetic standards.
  • Manage housekeeping inventory to ensure that linens, supplies, and cleaning products are well-stocked and properly maintained.
  • Train, motivate, and evaluate housekeeping staff to foster a positive, high-performance team.
  • Collaborate with other departments (front desk, maintenance, food & beverage) to ensure smooth coordination and a seamless guest experience.
  • Oversee laundry operations to ensure efficient processing and quality of linens and guest laundry.
  • Handle guest requests and complaints related to housekeeping in a timely and professional manner.
  • Maintain health, safety, and cleanliness standards to ensure compliance with local and international regulations and standards.
  • Manage department budgets to control costs while maintaining quality service and productivity.
Requirements
  • Prior experience as a Head of Housekeeping or similar role in a 5-star hotel or luxury property.
  • Strong leadership and management skills to motivate and guide a large team effectively.
  • In-depth knowledge of housekeeping operations, including room cleaning, laundry, and public area management.
  • Exceptional attention to detail and high standards of cleanliness and presentation.
  • Excellent communication skills to work collaboratively with other departments and interact with guests professionally.
  • Strong organizational and time-management skills to handle multiple tasks and prioritize effectively.
  • Knowledge of health and safety regulations related to housekeeping and hotel operations.
  • Fluency in English (additional languages a plus).
  • Flexibility and ability to work under pressure, particularly during peak times.
  • Computer literacy with experience in housekeeping management software or property management systems (PMS).