Department Head
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Department Manager to join our team at Leroy Merlin. The successful candidate will be responsible for leading and supporting a team of Customer Assistants, contributing to customer satisfaction and the overall results of the department.
Main Responsibilities
- Lead and support a team of Customer Assistants to achieve sales and customer service targets.
- Develop and implement business strategies to drive sales growth and improve customer experience.
- Manage daily sales and customer relations, ensuring a high level of customer satisfaction.
- Build and implement the Business Action Plan of the department, introducing efficiency and improvement measures.
- Ensure the day-to-day management of the department is aligned with the customer promise.
- Coordinate and contribute to sales activities in store, ensuring quality customer relationships.
- Develop and update own skills and knowledge to stay up-to-date with industry trends and best practices.
- Assume leadership role on behalf of the HOD when not available, ensuring seamless continuity of operations.
Requirements
The successful candidate should have the following skills, experience, and attributes:
- Minimum Matric or NQF4 Equivalent.
- Relevant tertiary qualification will be an added advantage.
- Previous retail experience at a junior management level.
- Excellent interpersonal skills, with the ability to build and lead a high-performing team.
- Excellent customer service skills, with a customer-centric approach.
- Self-confident, hardworking, and leads by example.
- Assertive and challenge status quo, with a sense of responsibility and analytical skills.
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Roodepoort, Gauteng, South Africa Leroy Merlin Full time{"Job SummaryWe are seeking a highly skilled and experienced Department Manager to join our team at Leroy Merlin. The successful candidate will be responsible for leading and supporting a team of Customer Assistants, contributing to customer satisfaction and the overall results of the department.Main Responsibilities* Lead and support a team of Customer...
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