Department Manager

6 days ago


Roodepoort, Gauteng, South Africa Leroy Merlin Full time

About the Role

The Department Manager - Sales Team Lead will be responsible for leading and supporting a team of Sales Consultants to achieve collective performance and contribute to customer satisfaction and the overall results of the department.

Main Responsibilities

  • Lead and support a team of Sales Consultants to achieve sales targets and provide excellent customer service.
  • Develop and implement business strategies to drive sales growth and improve customer relationships.
  • Manage daily sales and customer relations, ensuring a high level of customer satisfaction and loyalty.
  • Build and implement the Business Action Plan of the department, ensuring alignment with company objectives.
  • Introduce efficiency and improvement measures to optimize return and stakeholder value.
  • Ensure the day-to-day management of the department is aligned with the customer promise.
  • Coordinate and contribute to sales activities in store, ensuring a seamless customer experience.
  • Develop and update own skills and knowledge to stay up-to-date with industry trends and best practices.
  • Assume leadership role on behalf of the Head of Department when not available.
  • Participate in teamwork to ensure quality service and productivity of the store.
  • Ensure optimal staff is available to deliver excellent customer service to all customers.
  • Train and develop staff members to enhance their skills and knowledge.

Requirements

The successful candidate should have the following skills, experience, and attributes:

  • Minimum Matric or NQF4 Equivalent.
  • Relevant tertiary qualification will be an added advantage.
  • Previous retail experience at a junior management level.
  • Excellent interpersonal skills.
  • A team builder and a team player.
  • Excellent customer service skills.
  • Self-confident, hardworking, and leads by example.
  • Customer-centric.
  • Sense of responsibility.
  • Analytical.
  • Assertive and challenges status quo.

About Leroy Merlin

Leroy Merlin is a leading home improvement retailer that values customer satisfaction and employee development. We are committed to providing a positive and inclusive work environment that fosters growth and success.



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