Head of Operations and Sustainability

1 month ago

Roodepoort, Gauteng, South Africa HR-Simplified (Pty) Ltd Full time
About the Company

HR-Simplified (Pty) Ltd offers cost-effective and sustainable leasing solutions to companies and institutions, enabling them to finance and purchase technology efficiently and keep their IT equipment up-to-date.

About the Role

The purpose of this role is to drive operational excellence while ensuring the organisation remains committed to sustainability, balancing efficiency with environmental, social responsibility, and governance issues.

Key Responsibilities
  • Operational Efficiency
    • Ensure all aspects of the organisation's operations run smoothly and efficiently, optimising processes, reducing costs, and improving productivity across various departments.
    • Oversee the allocation and utilisation of resources, including human, financial, and material resources, to maximise efficiency and meet organisational goals.
    • Contribute to or lead the development of operational strategies that align with the company's overall business objectives.
  • Governance and Sustainability
    • Focus on reducing the organisation's environmental impact as a business case for clients and for the organisation, implementing eco-friendly practices, reducing waste, and managing energy use.
    • Integrate sustainability into the core business practices, ensuring the company's growth is aligned with long-term environmental, societal, and governance goals.
    • Ensure compliance with environmental regulations and report on ESG metrics to stakeholders.
  • Technical Support
    • Prepare orders per customer requirements following internal procedures.
    • Ensure all equipment dispatched is completed to order specification.
    • Update spreadsheets with details of ordered equipment.
    • Perform Quality Control on assessed and prepared equipment.
    • Provide technical support on laptops, desktops, and related equipment as and when required.
    • Perform onsite assessment & data erasure as and when required.
    • Perform BIOS update across various OEM's including laptop, desktops, and all related assets.
    • Assist receiving department with all related technical questions on returned assets.
    • Assist other areas and departments when required, may be out of normal work scope.
    • Strip, clean, and rebuild returned assets before assessment.
    • Inspect assets for aesthetic defects, hardware configuration, and OS set-up.
    • Perform assessment on all returned assets (Desktops, Laptops, Servers, Printers, Networking Equipment).
    • Perform data erasure on all returned assets using internal systems.
    • Perform Level 1 repairs on Desktop PCs & Laptops as and when required.
    • Perform equipment maintenance when required.
  • Operations Management
    • Analyse productivity data and optimise staffing and production capacity.
    • Stay up-to-date with industry trends and practices, including risks and opportunities in the sector.
    • Design new processes to improve quality or increase productivity or profitability.
    • Manage stock control and inventory checks.
    • Communicate changes in order processes to relevant parties.
    • Ensure compliance to health and safety regulations.
    • Document procedures for third-party monitoring.
    • Create and monitor project and teams.
    • Review workloads and manpower to ensure targets are met.
    • Support the Managing Executive or executive team's vision and strategy.
  • Financial Management
    • Manage departmental budgets.
    • Optimise stock holding in line with stockholding targets.
    • Devise creative ways to unlock cash tied in inventory.
  • Staff Leadership and Management
    • Resource teams adequately to achieve business and operational targets.
    • Manage the effective achievement of company group objectives through effective leadership, setting individual objectives, managing performance, and developing and motivating teams to maximise performance.
    • Build and manage a high-performing team by providing leadership, role clarity, training, and career development.
    • Ensure open communication channels with staff and implement change management interventions where necessary.
    • Define roles, responsibilities, individual goals, and performance objectives for the team.
    • Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program within the business unit to achieve business targets.
    • Performance manage resources in accordance with relevant policy and legislation.
  • Governance, Risk, and Business Continuity Management
    • Ensure that appropriate governance systems are in place and in line with future requirements, i.e., policies, procedures, and reporting structures.
    • Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries, and markets.
    • Stay up-to-date with new trends and innovations in operations.
    • Manage business risk through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
    • Lead and guide improvement projects that will increase profits or protect against risks in the function.
  • External Parties and Relationship Management
    • Oversee relationships with service providers and ensure all services are delivered properly, evaluate the performance of consultants, and report any deviations to the relevant department for any corrective actions.
    • Work closely with other heads of departments to improve efficiency.
    Candidate Requirements
    • Educational Qualifications
      • Minimum of a Business Management or Engineering degree.
      • Management/Leadership program will be advantageous.
      • Postgraduate qualification in business or equivalent for degree holders with no commercial qualification.
    • Years of Experience
      • At least 8 years of experience in an operational role with a demonstrated ability to manage and deliver on expectations.
      • At least 5 years' experience in a senior management role.
    • Other Requirements
      • Good business acumen.
      • Commercial awareness and a thorough understanding of the competitive environment.
      • Corporate governance.
      • Auditing and monitoring outputs and data analysis.
      • Excellent IT skills and knowledge of industry-specific software or programmes.
      • Relevant industry/domain knowledge.
      • Excellent interpersonal and communication skills.
      • Assertiveness.
      • Leadership and management skills and the ability to motivate and retain staff.
      • Attention to detail.
      • Conflict management.
      • Professionalism.
      • Presentation.
      • Customer relationship management.
      • Leadership and management skills and the ability to motivate and retain staff.
      • Excellent planning and organisational skills.
      • Project management skills and knowledge of methodologies such as Agile, Lean, and Six Sigma.

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