Customer Service Liaison

1 week ago


Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

Job Description


We are seeking a highly skilled Customer Service Liaison to join our team at Jai Search Consultancy. As a key member of our customer service team, you will play a critical role in ensuring exceptional customer experiences through effective communication and issue resolution.



About the Role


This is an exciting opportunity for a motivated individual who speaks fluent German and has excellent communication skills. The successful candidate will be responsible for:



  • Responding to customer inquiries via email and chat in a timely and professional manner
  • Providing accurate information, troubleshooting technical issues, and resolving customer concerns with a high level of satisfaction
  • Maintaining detailed records of customer interactions and transactions, ensuring compliance with company standards
  • Staying up-to-date on product features and specifications, as well as promotions, to provide informed responses to customer enquiries


Requirements and Qualifications


To succeed in this role, you will need:



  • Fluency in German (spoken, written, and read)
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment with multiple priorities
  • Basic knowledge of products or services, with a willingness to learn and adapt quickly


Working Conditions and Benefits


This position requires working within a rotational shift basis from 8am to 8pm, Monday to Saturday (European time). We offer a competitive salary package, including:



  • A generous estimated salary of R25,000 per month (based on experience and qualifications)
  • Medical insurance and group cover, which consists of death, disability, and funeral cover


What We Offer


As a valued member of our team, you will have access to ongoing training and development opportunities, regular performance feedback, and a dynamic work environment that encourages growth and collaboration.



How to Apply


If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, please submit your updated CV and supporting documents for consideration.



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