German Customer Service Advisor

1 week ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

Job Title: Customer Service Representative - German Language

About the Role:

We are seeking a highly motivated and customer-focused German-speaking Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in German, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  1. Provide outstanding customer service to clients in German, responding to customer inquiries and resolving issues in a timely and professional manner.
  2. Work closely with the customer service team to ensure seamless communication and coordination with clients.
  3. Develop and maintain strong relationships with clients, ensuring customer satisfaction and loyalty.
  4. Participate in training and development programs to enhance customer service skills and knowledge.
  5. Meet or exceed customer service targets and key performance indicators.

Requirements:

  • Proficiency in German language and excellent communication skills.
  • Experience in customer service or a related field.
  • Ability to work in a fast-paced environment and adapt to changing customer needs.
  • Strong problem-solving and conflict resolution skills.
  • Excellent time management and organizational skills.
  • Ability to work independently and as part of a team.

What We Offer:

Our company offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, please submit your application, including your resume and cover letter, to recruitment@surgo.co.za.



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