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Strategic HR Business Partner
2 months ago
Job Title: Senior HR Business Partner
Location: Gauteng Region
Reports to: HR Executive
Direct Reports: 2 HR Business Partners, 3 HR Admin, 3 HR Practitioners
Job Summary:
As a Senior HR Business Partner at The Legends Agency, you will play a strategic leadership role in aligning HR initiatives with business objectives to enhance customer service delivery and customer centricity. You will lead a team of HR professionals to ensure the effective implementation of HR strategies, policies, and processes across the organization.
Main Responsibilities:
- Collaborate with the HR Executive and business leaders to develop and execute HR strategies aligned with business goals, with a particular focus on enhancing customer service delivery and customer centricity.
- Lead, mentor, and develop a team of HR Business Partners, HR Admin, and HR Practitioners, ensuring their professional growth and alignment with business priorities.
- Drive and manage organizational change initiatives, especially those related to customer service improvement, ensuring smooth transitions with minimal disruption to business operations.
- Oversee talent acquisition, development, and retention strategies to build a high-performing workforce capable of delivering superior customer service.
- Manage complex employee relations issues, ensuring compliance with labor laws and fostering a positive and productive work environment.
- Utilize HR metrics and data to inform decision-making and improve HR processes, contributing to better business outcomes.
- Develop, implement, and maintain HR policies and procedures that support the company's strategic objectives while ensuring legal compliance.
- Build strong relationships with key stakeholders across the business, acting as a trusted advisor on all HR matters.
Requirements:
- Bachelor's degree in Human Resources, Business Administration, or a related field (required).
- Postgraduate degree (preferred).
- In-depth knowledge of HR best practices, labor laws, and regulations in South Africa.
- Strong understanding of the supply chain and logistics industry.
- Strategic thinking and business acumen.
- Excellent leadership and team management skills.
- Strong problem-solving and decision-making abilities.
- High level of emotional intelligence and interpersonal skills.
- Proficient in HRIS systems and HR analytics tools.
- Excellent communication, influence, and negotiation skills.
Experience and Training:
- Minimum of 8-10 years of experience in HR, with at least 5 years in a senior HRBP role or similar position.
- Proven experience in leading HR teams and managing large-scale HR projects.
- Experience in the supply chain, logistics, or a related industry is preferred.
- Training in leadership development, change management, and HR analytics.