Client Services Director
6 days ago
We are Ista Personnel Solutions South Africa, a leading global BPO call center company. We are currently seeking an experienced Client Account Manager to join our dynamic team. This role requires a highly skilled individual who can manage multiple client campaigns and agents, ensuring high-quality service delivery and driving performance improvements.
The successful candidate will have a proven track record in the BPO industry, with excellent client relationship management skills. They will be responsible for overseeing scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs).
Key Responsibilities:
- Operational Management: Manage daily operations across multiple client accounts, ensuring efficient and effective processes
- Performance Monitoring: Track and analyze key performance indicators (KPIs) and service metrics for each account
- Client Management: Serve as the primary liaison between the call center and clients, addressing concerns and issues promptly
Requirements:
- Proven experience in the BPO industry
- A minimum of 2 years' experience as Account Manager
- Excellent verbal and written English skills
- Dynamic personality, positive attitude, and strong problem-solving skills
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