Assistant Director of Client Services
3 days ago
Company Overview:
Genpact is a global professional services firm that delivers business outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Job Description:
We are seeking an experienced Operations Leader to join our team in South Africa. The successful candidate will be responsible for managing a team of Operations Managers and Front-Line Managers, ensuring their development in relation to the needs and expectations of assigned clients.
Key Responsibilities:
- Client Service Delivery: Own end-to-end client service delivery and profitability.
- Relationship Management: Drive and lead new/existing relationships with valuable clients, leading to balanced profitability.
- Collaboration: Work closely with client CXO's and process owners, Genpact operating teams, and global relationship managers for key accounts.
Qualifications:
Minimum Qualifications:
- Experience as Operations Manager, Operating Leader, or similar in a Voice Process.
- Very good understanding of Customer Service integral components.
- College Degree.
- Self-motivated with ability to work both independently and as part of a team.
Benefits:
Genpact offers attractive salaries, consistent job openings with secure employment agreements, and a multicultural and diverse work environment. We provide free access to our award-winning learning platform and comprehensive benefits packages.
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